Results-driven commerce graduate with a double major in Marketing and Tourism Management from the University of Canterbury. With over a decade of experience in the hospitality industry, including six years in management, I have developed expertise in operational leadership, customer experience, and strategic marketing. My background also encompasses administration, social media management, and event coordination, enabling me to combine creativity with organization to drive engagement and business growth. I am passionate about creating memorable experiences and using marketing and tourism strategies to foster meaningful connections. I am seeking a dynamic role where I can apply my diverse skill set in marketing, tourism, and experience design.
· Designed and launched seasonal cocktail menus, balancing creativity with cost efficiency.
· Developed and implemented staff training programs, ensuring consistency in service and skills.
· Established a structured stock management system and conducted weekly stock takes to minimize waste.
· Monitored and maintained COGS under 13%, optimizing profitability through strategic pricing and inventory control.
· Implemented an efficient ordering system, streamlining supplier communication.
· Conceptualized and executed targeted promotions, increasing customer engagement and sales.
· Planned, coordinated, and led outdoor education programs for schools and groups, designing lessons that promoted leadership, teamwork, and environmental awareness.
· Managed logistics for multi-day trips, ensuring smooth execution of activities like hiking, kayaking, and team-building exercises.
· Delivered hands-on instruction, engaging participants in experiential learning while fostering a safe and immersive outdoor experience.