Victoria Healey
Palmerston North,Manawatu
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
10
10
years of professional experience
Work History
Radiography Assistant
Palmerston North Hospital
Palmerston North, MWT
09.2023 - Current
Customer Service Executive
Compass Group Management
Palmerston North, MWT
03.2022 - 09.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
New Zealand Transport Agency
Palmerston North, MWT
03.2020 - 03.2022
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Noel Leeming
Palmerston North, MWT
11.2017 - 11.2019
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Reservation Agent
Qantas Airways
Auckland, AUK
03.2014 - 11.2017
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Developed rapport with key contacts within travel agencies leading to increased referral bookings and partnership opportunities.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Certificate I - Travel And Tourism
Sir George Seymour
Auckland, AUKCertificate In Business - Business
Ucol
Palmerston North, MWT11.2017
Skills
- Customer Relations
- Active Listening
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Remote Office Availability
- Microsoft Word
- Written Communication
- Problem-Solving
- Flexible and Adaptable
Timeline
Radiography Assistant
Palmerston North Hospital
09.2023 - Current
Customer Service Executive
Compass Group Management
03.2022 - 09.2023
Customer Service Representative
New Zealand Transport Agency
03.2020 - 03.2022
Customer Service Representative
Noel Leeming
11.2017 - 11.2019
Reservation Agent
Qantas Airways
03.2014 - 11.2017
Certificate I - Travel And Tourism
Sir George Seymour
Certificate In Business - Business
Ucol