Victoria Hefford
Gore,STL
Summary
Well-qualified support professional with positive and friendly demeaner. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in People Managment and working in 24/7 environment.
Overview
24
24
years of professional experience
Work History
On Farm Support Team Leader
LIC
09.2008 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Factory Supervisor
Fiordland Lobster Company
05.1999 - 05.2004
- Supervised factory production disciplines for efficient output.
- Supervised ongoing daily production phases.
- Completing E Certs for international lobster export shipments
- Time management.
- Supervised factory production disciplines for efficient output
Education
High School Diploma -
Fiordland College
Te Anau, NZ12.1991
Skills
Computer Skills
- SAP
- Excel spreadsheets
- Citrix
- Quality Compliance
- Time Management
- Planning and Allocating jobs
- Problem solving
Accomplishments
- Supervised team 16 staff members.
- Lead a pilot trail which was implemented as a national business restructure.
- Completed Internal Auditor Training thru the NZ Organisation for Quality
Timeline
On Farm Support Team Leader
LIC
09.2008 - Current
Factory Supervisor
Fiordland Lobster Company
05.1999 - 05.2004
High School Diploma -
Fiordland College
Similar Profiles
Craig TurnerCraig Turner
Truck Driver at LICTruck Driver at LIC
Abhinay SrivastavAbhinay Srivastav
Financial Advisor at LICFinancial Advisor at LIC
Rosie IlesRosie Iles
Artificial Insemination Assistant. at LICArtificial Insemination Assistant. at LIC