Hi, I’m
Victoria Jeffries
Auckland,Auckland
Summary
Developed strong communication and interpersonal skills in a mental health support environment. Skilled in providing emotional support and fostering sense of community. Seeking to transition into new field, leveraging ability to build trust and support others.
Overview
9
years of professional experience
Work History
Mind and Body
Peer Support Worker
09.2023 - Current
Job overview
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
- Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
- Elevated the overall quality of peer support services by adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth.
- Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
- Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
- Boosted client participation in recreational activities by organizing outings that catered to diverse interests and abilities.
- Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
- Enhanced group dynamics by facilitating peer support meetings, fostering a safe and supportive environment.
- Served as a liaison between clients and healthcare professionals, ensuring that client needs were effectively communicated and addressed.
- Increased peer engagement by actively listening and providing empathetic support during individual sessions.
Custom Care Nursing
Support Worker
06.2020 - Current
Job overview
- I started out with this company in Taupo and then the team accepted my transfer to Auckland
- I originally only had one client that needed 24 hour care
- When I moved back to Auckland I had many different jobs; babysitting 3 children two twins under 2 and a three year old
- Helped with home management tasks, including meal preparation, grocery shopping and routine cleaning
- Conferred with supervisor to discuss patient condition and medical care
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted with daily activities, including dressing guidance, grooming, and medication reminders
- Built strong relationships with clients to deliver emotional support and companionship
- Kept patients mentally alert by entertaining, conversing and reading aloud
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures
- Assisted patients with self-administered medications
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
NurturMe
In-Home Nanny
08.2020 - 08.2023
Job overview
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Geneva Healthcare
Support Worker
01.2018 - 03.2020
Job overview
- I worked here in a level 2 capacity
- I enjoyed working here and formed excellent relationships with my clients and managers
- I left as I wanted to move to Taupo
- Hoisting
- Driving clients to appointments
- Assisting with shopping
- Passive stretches
- Monitoring mental health and overall well being and reporting back to my manager
Private
Private Career
01.2016 - 01.2018
Job overview
- My client was a young 15 year old paraplegic who also suffered depression
- I worked with this client whilst also working for Geneva
- Showering and dressing
- Organizing fun activities
- Driving her to appointments and lessons
Geneva Healthcare
Support Worker
03.2016 - 05.2017
Job overview
- I enjoyed working with Geneva because I had a variety of clients young and old
- Who I established excellent relationships with
- I left this job as I was growing a business
- I was able and did go back to Geneva due to my passion for being a support worker
- Using hoist and slip sheets
- Catheter care and bowel care
- Cleaning and monitoring small wounds
- Showering and dressing clients
- Driving clients to appointments and shopping
- Entertaining and talking to clients to kept them mentally stimulated
Education
Ucol, New Zealnd
Level 4 from Early Childhood Care And Education
06-2022
Careerforce, Auckland, NZ
Level 3 Support Worker from Support Worker
01.2019
Iona Colleg
NCEA Level 3
01.2009
Skills
- Peer advocacy
- Stress reduction techniques
- Empathy development
- Social inclusion strategies
- Recovery planning
- Youth supervision
- Emotional support
- Social skill development
- Positive reinforcement
Timeline
Peer Support Worker
Mind and Body
09.2023 - Current
In-Home Nanny
NurturMe
08.2020 - 08.2023
Support Worker
Custom Care Nursing
06.2020 - Current
Support Worker
Geneva Healthcare
01.2018 - 03.2020
Support Worker
Geneva Healthcare
03.2016 - 05.2017
Private Career
Private
01.2016 - 01.2018
Iona Colleg
NCEA Level 3
Ucol
Level 4 from Early Childhood Care And Education
Careerforce
Level 3 Support Worker from Support Worker
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