Summary
Overview
Work History
Education
Skills
Additional Information
Character Reference
Professional References
Timeline
Generic

Victoria Kelly

Christchurch,Christchurch

Summary

Experienced professional with 4 years in Health & Safety and 15 years in Customer Service and Tourism Industry, demonstrating a versatile skill set that has driven success in multiple positions. I’m seeking new and challenging opportunities to leverage my talents and attributes efficiently toward a common purpose . A change would offer the fresh start I desire, allowing me to engage with diverse individuals and collaborate with dedicated professionals.

Overview

17
17
years of professional experience

Work History

Health & Safety Manager & Accounts Payable

Signature Homes Christchurch North
10.2020 - Current

My role in Health & Safety at Signature Homes involves developing safety protocols, conducting inspections and providing training to promote a safe working environment

  • Ensure that construction projects comply with health & safety regulations to protect workers, residents and the public
  • Work closely with Mates In Construction to implement Mental Health and Wellbeing with contractors
  • Trained in First Aid and Assist for Suicide Prevention
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Worked closely with HazardCo to Pre-Qualify subcontractors.
  • Ensured Site Reviews, Toolbox meetings, Vehicle Checklists and Task Analysis were completed monthly by Project Managers.
  • Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.

My Accounts Payable role is meeting Signature Homes financial obligations by processing payments to suppliers, vendors and other creditors.

Owner

The Barber Lounge
11.2017 - 11.2023

I owned a barbershop here in Christchurch that had been operating for 6 years

  • While flying for Virgin Australia, I handled all the admin work for the shop
  • Reconciled accounts, handled bookings, payroll, travel arrangements, dealt with products/tools orders
  • Hired staff, let go of a few and made difficult decisions when needed to.

International Cabin Crew

Virgin Australia
11.2012 - 04.2020

The role of a cabin crew first and foremost is to be able to get people safely to safety if something goes wrong

  • Trained every 6 months for Emergencies
  • Aside from this, the role included customer care, administration, management, first aid, leadership, safety procedures and protocols, equipment knowledge, maintaining a high level of presentation, time management, teamwork, compassion, security procedures, self-defense
  • Knowledge of destinations all over the world and how to keep safe as a traveler
  • Resilience and Confidence in all aspects is a must for this job as each day is never the same.

Events & Sales Coordinator

Tanoa Tusitala Hotel
01.2010 - 01.2011

This position involved organising and advertising events from birthdays to weddings, seminars, conferences, product launches

  • Dealt with clients from all walks of life to bring their vision to life whatever they may be celebrating.

Koru Lounge Assistant

Air New Zealand
01.2008 - 01.2010
  • This position involved a high standard of customer service to Koru Club members, celebrities, business class travelers and members of parliament
  • Making sure the Lounge always upholds good hygiene, stock control, food preparation, clearing and frontline customer service, also interacting by means of constant interface with clients from a variety of cultural, religious and ethnic backgrounds.

Education

Leadership in Safety

Site Safe
08.2023

Health & Safety Representative

Site Safe
06.2023

Foundation Passport- Building Construction

Site Safe
08.2022

Level 2 & 3 Business Studies, Tourism & Travel

Christchurch Polytechnic
Christchurch
11.2004

Skills

  • Compassion and Empathy
  • Patience & Resilience
  • Analytical Thinking
  • Leadership & Management Skills
  • Organisation Abilities
  • Problem Solving
  • Continual Learning
  • Strong Communication Skills

Additional Information

Within my different roles I have had the opportunity to refine my skills. Whether leading or being a part of a team or working alone, I have confidence. Looking back, I know how to deal with customer enquiries, identify client needs, tailoring required needs and providing appropriate support for clients. I have worked with a range of customers, stakeholders, colleagues within my positions over the years and I’m excited to meet more and look forward to learning new skills and strategies that may arise within any situation. I find excitement in knowing two interactions are unlikely to be the same, that each day will bring new challenges and that I can have the opportunity to make a difference with each new customer/client/colleague I meet.

Character Reference

Ralph Te’o, Crew Technology Recruitment, Principal Consultant, ralph@crewconsulting.co.nz, 021 227 2574

Professional References

  • Melanie Waretini, Signature Homes, General Manager, melaniewaretini@signature.co.nz, 022 069 2345
  • Amanda Tuuta, Signature Homes, Quantity Surveyor, amandatuuta@signature.co.nz, 021 247 1616

Timeline

Health & Safety Manager & Accounts Payable

Signature Homes Christchurch North
10.2020 - Current

Owner

The Barber Lounge
11.2017 - 11.2023

International Cabin Crew

Virgin Australia
11.2012 - 04.2020

Events & Sales Coordinator

Tanoa Tusitala Hotel
01.2010 - 01.2011

Koru Lounge Assistant

Air New Zealand
01.2008 - 01.2010

Leadership in Safety

Site Safe

Health & Safety Representative

Site Safe

Foundation Passport- Building Construction

Site Safe

Level 2 & 3 Business Studies, Tourism & Travel

Christchurch Polytechnic
Victoria Kelly