Victoria Brie Martin
Hamilton,WKO
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Cotton On Mega
06.2022 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Front of House Waitress/Hospitality Worker
Flying Burito Brothers
05.2016 - 06.2017
- Communicated effectively with kitchen staff to guarantee accurate order preparation and timely delivery.
- Served food and beverages promptly while observing proper safety protocols for handling dishes containing allergens or dietary restrictions.
- Enhanced customer satisfaction by providing timely and attentive service in a fast-paced environment.
- Resolved guest complaints professionally, resulting in improved guest relations and repeat business.
- Contributed to positive workplace culture by fostering teamwork among staff members through effective communication and support during busy shifts.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Diploma - Small Business, Project Management
Te Wananga O Aotearoa
Hamilton12.2022
Sacred Heart Girls' College
Hamilton, NZ12.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Customer Assistance
Referrences
Cotton on Mega
Store Manager : Shaina Moriarty
Phone: 07 849 0350
Character Reference
Student peer: Jade Webber
Phone: 02102979123
Timeline
Retail Sales Associate
Cotton On Mega
06.2022 - 10.2023
Front of House Waitress/Hospitality Worker
Flying Burito Brothers
05.2016 - 06.2017
Diploma - Small Business, Project Management
Te Wananga O Aotearoa
Sacred Heart Girls' College
Similar Profiles
Liam DickLiam Dick
Floor Staff at Cotton On MegaFloor Staff at Cotton On Mega
Jennifer PerezJennifer Perez
Assistant Store Manager / Key Holder at Cotton On MegaAssistant Store Manager / Key Holder at Cotton On Mega
Marcos LopezMarcos Lopez
Sales Associate at Cotton On MegaSales Associate at Cotton On Mega