Victoria Mishina
Auckland,NZ
Summary
Victoria is a dedicated professional with more than two years of experience in the fields of Recruitment, People & Culture, Customer Service, Business Administration, and Compliance in New Zealand. Her expertise spans various sectors, including Insurance, Banking, Government, Telecommunications, and Finance. In 2021, she completed postgraduate studies in Business Management, specializing in Analytics and Project Management, and this academic background has been instrumental in her success. Organized and detail-oriented, Victoria is passionate about using data to improve business performance and customer experience.
Overview
7
7
years of professional experience
Work History
Compliance Partner
Hays (recruitment company)
05.2022 - Current
- Working closely with new hires, answering questions and addressing various concerns during onboarding process.
- Creating smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Putting together employee files and collecting required digital information to meet clients requirements.
- Developing and maintaining compliance database, tracking all compliance activities and documents.
- Collaborating with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Completing required criminal, credit, reference or drug tests for new hires.
- Driving implementation of impactful HR initiatives tailored to values of the company, spearheading endeavors such as diversity and inclusion campaigns, Māori language incorporation in the workplace, and organizational mental health activities, proactively encouraging cultural awareness within the business, and elevating Hays reputation as a socially conscious and progressive company
Sales Associate
Rodd & Gunn
07.2021 - 05.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Created inviting environment for customers by maintaining store organization and cleanliness.
English Language Tutor
Italki
04.2019 - 04.2022
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Provided constructive feedback, guidance, and support to help students improve their verbal and written communication skills and build confidence.
- Assisted students in developing study skills and strategies.
- Conducted review sessions to help students prepare for tests.
- Conducted tutoring sessions at schools, homes and public spaces.
Quality Assurance Specialist
Teleperformance
10.2016 - 10.2018
- Designed and implemented quality assurance policies, monitoring form and guidelines tailored to the requirements of projects in the medical, pharmaceutical (Sanofi), and international sporting events (FIFA Confederations Cup 2017, FIFA World Cup 2018) industries.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed data to measure effectiveness of quality control processes.
Education
Postgraduate Degree in Business Management - Analytics, Project Management, Human Resources
Otago Polytechnic
01.2021
Master's Degree in Education -
VS Socio-Pedagogical University
01.2016
Bachelor's Degree in Linguistics (English) -
VS Socio-Pedagogical University
01.2016
Skills
- Planning
- Data Analysis
- Presentation
- System management
- Problem solving
- Information Management
- Business Analysis
- Trend Analysis
- Data Collection
- Data Entry
- Analytical and Critical Thinking
- Stakeholder Relationship
- Communication
- Time Management
- Agility
- Attention to Detail
- Microsoft Office Suite: Word, Excel, PowerPoint, SharePoint, Teams, Power BI
- Citrix Workspace
- SAP Fieldglass
- Corporate Directory
- Trello
- Slack
Professional Development Courses
- Positive Psychology: Resilience skills, 2023, University of Pennsylvania
- Well-being in the workplace, 2023, LinkedIn
- Enterprise Design Thinking Practitioner, 2021, IBM
References
Available on request
Timeline
Compliance Partner
Hays (recruitment company)
05.2022 - Current
Sales Associate
Rodd & Gunn
07.2021 - 05.2022
English Language Tutor
Italki
04.2019 - 04.2022
Quality Assurance Specialist
Teleperformance
10.2016 - 10.2018
Postgraduate Degree in Business Management - Analytics, Project Management, Human Resources
Otago Polytechnic
Master's Degree in Education -
VS Socio-Pedagogical University
Bachelor's Degree in Linguistics (English) -
VS Socio-Pedagogical University
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