Victoria Waters

• Leading 10 services across Hamilton, including those supporting individuals with complex physical and mental health challenges, ensuring the delivery of comprehensive care in community and mobile settings
• Directed 92 staff, including 9 direct reports, across a range of services, ensuring a high-performing, culturally responsive team capable of meeting the diverse needs of our people
• Developed and maintained strong relationships with key stakeholders including whānau, specialists, allied health providers, Te Whatu Ora, and other external agencies, to ensure the integration of services and a holistic approach to care
• Managed resource allocation and staffing across the services, ensuring that staffing levels and skill mixes met service demands and regulatory standards, while maintaining high levels of patient safety and care quality
• Oversaw financial performance of the services, including budget management, ensuring resources were allocated effectively to meet service objectives and financial targets
• Implemented initiatives to enhance service delivery, leading projects focused on improving care and increasing efficiency while adhering to best practices and standards in healthcare
• Monitored quality assurance processes, ensuring that clinical standards, health and safety guidelines, and Health & Disability Sector Services Standards were met across all services
• Provided leadership in crisis management, overseeing the response to critical incidents and ensuring compliance with safety protocols while maintaining team morale and focus on care
• Fostered a culture of continuous learning, ensuring that all Team leads received necessary support and supervision to thrive in their roles
• Led initiatives to ensure cultural sensitivity was integrated into services, with a focus on applying principles of Te Tiriti Waitangi to ensure equity and respect in care delivery through a Te Ao Maori lens

• I work with high performance athletes to get their head in the game and achieve thier highest potential.
• I believe that success in sports goes beyond physical skill; mental resilience, focus, and the right mindset are crucial for overcoming challenges and reaching peak performance.
• I pull on my psychology training and my own experience in sport
• I deeply explore values, mindset, personal barriers and perceived limitations
• I work from a curious and continuous feedback lens
• I collaborate with their other performance coaches to support a wraparound approach.

• Provided leadership and operational management to multidisciplinary teams
• In this role, at different times I led three different teams
• Managed staffing and resource allocation, ensuring efficient safe staffing ratios and addressing skill mix to meet demand
• Mentored and developed staff by identifying training needs, supporting career progression, and leading regular performance reviews, fostering a high-performance culture
• Collaborated with external supports to ensure cohesive and high-quality care delivery to our whaiora

I was contracted by the Mental Health Foundation to facilitate mindfulness based programmes to primary and intermediate aged children in schools within the Waikato.

Working alongside taiohi aged 12 to 24 in the mental health space.

Working alongside taiohi aged 12 to 18 in the alcohol and drug space.