Victoria Yardley
Taupo,WKO
Summary
Highly experienced Account Manager turned Home Educator who excels at developing and maintaining relationships, coaching, and mentoring.
Outstanding organisational skills, with a passion for creating and running events, promotions and trainings.
Overview
25
25
years of professional experience
Work History
Manager
Airbnb
11.2021 - Current
- Manage all aspects of Airbnb
- Quickly achieved and maintained Superhost status with a 4.97/5 star rating.
Home Educator
N/A
02.2019 - Current
- Successfully home educated my children for the past 4 years.
- Manage all aspects of curriculum and education.
- Organise and run a weekly sports/games afternoon for the Taupo Homeschooling community.
Maternity Leave - Stay at Home Parent
N/A
07.2008 - 02.2019
Customer Service Representative
ASB Bank
06.2007 - 07.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exceeded Sales Targets.
Territory Account Manager - GP
Pfizer NZ
10.2006 - 06.2007
- Managed Central North Island Territory
- Successfully developed and maintained relationships with GP's and Medical Centres
- Achieved sales goals and service targets.
- Educated GP's on medications, relevant clinical papers and prescription protocols.
National Territory Sales Executive
Roche Pharmaceuticals
07.2004 - 10.2006
- Managed National Key Accounts
- Established successful account relationships by building rapport and maintaining consistent communication.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Trained Pharmacists on dispensing protocol of Pharmacist Only products.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceeded company-defined sales quotas.
Territory Sales Representative - Pharmacy Division
Beiersdorf NZ
11.2002 - 07.2004
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Expanded product portfolios with established accounts to increase revenue.
- Managed stock levels and ordering of all products.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Representative
Coca Cola Amatil
08.2000 - 11.2002
- Managed customer accounts within the to secure customer satisfaction and repeat business.
- Selected as trainer of new software and procedures for all staff in the Waikato Region.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Store Manager
Esprit NZ
03.1999 - 08.2000
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Mind Detox Practitioner Certification -
Mind Detox Academy
Online2015
Health Coach Certification -
Institute For Integrative Nutrition
Online2014
High School Diploma -
Tauranga Girls College
Tauranga, NZ1997
Skills
- Brand Management
- Relationship Management and Development
- Sales and Marketing
- Training and Development
Interests
- Art - I would never claim to be an artist, however I love to dabble with art, and have attended art classes to learn new techniques and skills.
- Cake Decorating - Another creative outlet for me, I bake and decorate cakes and cupcakes for friends and family.
- Flipping Houses - My Husband and I love to take on home renovation projects. He is very handy on the tools while I love the design process.
Timeline
Manager
Airbnb
11.2021 - Current
Home Educator
N/A
02.2019 - Current
Maternity Leave - Stay at Home Parent
N/A
07.2008 - 02.2019
Customer Service Representative
ASB Bank
06.2007 - 07.2008
Territory Account Manager - GP
Pfizer NZ
10.2006 - 06.2007
National Territory Sales Executive
Roche Pharmaceuticals
07.2004 - 10.2006
Territory Sales Representative - Pharmacy Division
Beiersdorf NZ
11.2002 - 07.2004
Sales Representative
Coca Cola Amatil
08.2000 - 11.2002
Store Manager
Esprit NZ
03.1999 - 08.2000
Mind Detox Practitioner Certification -
Mind Detox Academy
Health Coach Certification -
Institute For Integrative Nutrition
High School Diploma -
Tauranga Girls College
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