Victoria Lucky Ncube
Mpopoma,Bulawayo
Summary
Dedicated individual with outstanding menu design, staff training and management. Promoted establishment's food and beverages on advertising networks to expand client base. Warm and cheerful person with courteous character. Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors.
Overview
8
8
years of professional experience
Work History
Food and Beverage Coordinator
The Victoria Falls Hotel
Victoria Falls Centre , Victoria Falls
2022.06 - Current
- Conducted regular inventories of food, beverages, and supplies to ensure adequate stock levels.
- Provided customer service training to all new hires in the food and beverage department.
- Scheduled delivery times for orders from suppliers ensuring timely arrival of goods.
- Distributed food to service staff for prompt delivery to customers.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Performed quality control checks on all incoming shipments of food, beverages, and other items.
- Groups and conferencing coordination.
- Supervised the Jungle Junction Breakfast restaurant.
- Managed the food and beverage VC
- Delegated work to staff, setting priorities and goals.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Prepared various reports such as inventory sheets and cost analysis documents for management review.
- Organized catering services for corporate clients and private parties.
Food and Beverage Services Personnel
Tsebo Catering Company
Johannesburg , South Africa
2017.05 - 2021.08
- Completed opening and closing checklists to ensure smooth restaurant operations.
- VVIP Food and beverage services at cooperate functions.
- Food production.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Food and Beverage Associate
School of Hospitality and Tourism
Park Street Suburbs , Bulawayo
2016.01 - 2017.04
- Processed payments from customers using point-of-sale systems.
- Monitored stock levels of beverages and other items for the bar area.
- Collaborated with team to deliver timely service of items.
- Adhered to all safety and sanitation guidelines while preparing food items.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Performed inventory checks on a daily basis to ensure availability of necessary supplies.
- Worked closely with managers to ensure smooth operations during peak business times.
Education
(Honors) Degree in Hotel, Catering And Tourism
School of Hospitality And Tourism
Bulawayo, Zimbabwe2023-12
National Diploma In Tourism And Hospitality
School of Hospitality And Tourism
Bulawayo, Zimbabwe2021-12
Skills
- Operations Oversight
- Service Delivery Management
- Cost Control
- Food and Beverage Operations
- Inventory Control
- Customer Service
- Supply Ordering
- Food Safety
- Menu Planning
- Schedule Coordination
- Kitchen Staff Supervision
References
References available upon request.
Timeline
Food and Beverage Coordinator
The Victoria Falls Hotel
2022.06 - Current
Food and Beverage Services Personnel
Tsebo Catering Company
2017.05 - 2021.08
Food and Beverage Associate
School of Hospitality and Tourism
2016.01 - 2017.04
(Honors) Degree in Hotel, Catering And Tourism
School of Hospitality And Tourism
National Diploma In Tourism And Hospitality
School of Hospitality And Tourism
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