VIDA PAPAS

• Managed client calls, emails, and texts for transport bookings, coordinating driver assignments to ensure timely service for all clients.
• Responded to client inquiries about transport quotations and facilitated bookings upon approval.
• Allocated specific cars and drivers to fulfill daily online booking requests.
• Monitor drivers in real-time maps via GPS location tracking to ensure clients would reach destinations/appointments on time. In the event of traffic delays if it became necessary, I'd call the destination contact and advise client was on their way and to be advised of a short delay due to heavy traffic delay.
• Alerted drivers to traffic congestion and incidents using live mapping tools.
• Conducted weekly welfare-check phone calls to senior clients (aged 75+) living independently, ensuring their safety and well-being.
• Compiled client lists of regular clients who had special-needs or preferences while being transported by us.
• Followed up with ACC Client Representatives on behalf of clients' re ACC Transport Cover.
• Ensured clients' invoices were not overdue.

• Dispatched drivers for client pickups, drop-offs, and appointment transfers.
• Coordinated companion driving schedules across Northern Bays service routes.
• Communicated trip updates with clients, families, and companion drivers.
• Monitored daily route changes and adjusted dispatch plans accordingly.
• Logged booking details, travel notes, and service requests accurately.
• Supported driver check-ins, availability updates, and shift handovers.
• Resolved scheduling conflicts with calm, clear communication.
• Maintained dispatch records and client transport information for Freedom Companion Driving.
• Coordinated and monitored daily delivery routes to ensure timely completion.
• Tracked real-time location of vehicles using GPS technology.
• Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
• Organized emergency shipments according to company policies.
• Provided guidance to drivers on road conditions, speed limits, traffic patterns.
• Monitored driver performance in terms of timeliness and safety regulations compliance.
• Prepared daily work and run schedules.
• Informed personnel of accidents, weather conditions, and other hazards that could impact operations., weather conditions or other hazards.

• Answered customer inquiries and resolved customer issues in a timely manner.
• Responded to phone and e-mail requests with clear customer support.
• Provided technical support to customers via phone, email, and web chat.
• Managed customer enquiries for dermatology and skin care services and products at Advanced Derma Care NZ.
• Processed orders received from customers via telephone or online channels accurately.
• Processed product orders and followed up delivery details for clients.
• Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
• Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
• Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
• Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.

• Strong customer service culture supported busy 7-day café operation with a mix of 4 full time and 2 casual staff onsite.
  Positive, long-term client relationships developed with regular customers from neighbouring Mayfair Village and Fairview Lifestyle Village on Oteha Valley Road as well as clients residing locally.
  Complete business performance covered record keeping, food control plan adherence, finances with junior management accountant, supplier coordination, daily stocktaking, supply ordering, staff hiring and supervision, catering for corporate and private clients, wholesale pie manufacturing distributed to South African food shops in Warkworth, Silverdale, Pukekohe and Highland Park.
• Led cafe operations and upheld corporate catering service standards for Beaufort & Co
• Coordinated corporate catering orders and developed event menus, ensuring timely delivery and client satisfaction.
• Managed daily food preparation, beverage service, and front counter workflows
• Oversaw staff hiring, training, and shift planning for cafe coverage
• Handled customer inquiries and special requests, resolving service issues to maintain positive client relationships.
• Monitored customer service standards, providing timely feedback to staff to enhance service quality.
• Monitored sanitation, food safety, and workplace cleanliness throughout operations
• Transferred ownership of café to son in March 2019.

• Designed catering menus, coordinated food supply orders, and managed budgets for successful catering events.
• Prepared catering menus for ORCON Internet Northcote staff meetings and events.
• Organized ingredient preparation for daily catering services. and storage for daily catering operations.
• Cooked fresh meals following kitchen hygiene and food safety standards.
• Supplied daily café food to onsite staff café at Orcon Internet NZ Ltd head office for 6 years, delivering freshly made meals to support 140 staff in absence of registered kitchen and limited nearby food options.
• Communicated with Northcote office staff about dietary needs and menu changes.
• Assisted with ordering supplies and restocking pantry items for catering.

• Performed data entry and reception duties, answered merchandising queries, redirected calls, opened and coordinated daily mail distribution, and assisted in warehouse with merchandise picking for client shipments.
• Processed purchase orders, invoices, and routine paperwork with careful accuracy.
• Maintained organized filing systems for store records, receipts, and customer documents to ensure easy access and retrieval.
• Facilitated communication between managers, store teams, and retail service staff to support operational efficiency.

• Answered taxpayer inquiries about returns, payments, and account balances at Inland Revenue Call Center
• Responded to phone inquiries regarding tax assistance for Call Centre customers, ensuring timely updates to income tax and Working for Families tax payments.
• Verified caller identities before discussing confidential tax information
• Updated customer records in call center systems and case files

• Entered policy data into Allianz Insurance systems with high attention to detail.
• Executed data entry tasks accurately in fast-paced environment, ensuring data integrity.
• Entered customer and account data into database systems, ensuring accuracy of information.
• Updated customer records and claims files using Allianz Insurance document standards.
• Reviewed source documents for missing information before processing into records.
• Collaborated with Allianz Insurance teams to resolve data entry discrepancies, enhancing data reliability.
• Verified policy details against source paperwork, ensuring accuracy and completeness of records.
• Cross-referenced data from multiple sources before entering into system.
• Resolved discrepancies in information received from customers or other departments.
• Handled confidential customer information following Allianz Insurance privacy procedures.

• Achieved weekly sales targets through effective customer engagement, securing bonuses despite minimum pay rate. Consistently met weekly sales targets, upholding performance standards. It was a very small store with minimal staff. It is the nature of the retail industry to achieve sales at all costs – I did not favour creating animosity so resigned.
• Assisted customers with jewellery selections and styling advice at Michael Hill Jeweller.
• Presented product knowledge on diamonds, gold, and watch collections.
• Processed sales transactions using POS systems and payment terminals.

• Coordinated maternity unit secretary duties at Beaufort West district government hospital and Groote Schuur Hospital, providing support to senior medical consultant and managing professor.
• Managed patient files and ward records in government service environment.
• Answered calls and routed messages to correct hospital staff.

• Oversaw administrative tasks as ward and patient administrator and transitioned to Financial Collections department to address unpaid accounts.
• Registered patient admissions at Beaufort West Hospital using hospital records.
• Verified patient details and updated charts for Beaufort West Hospital services.

• Answer client calls, emails and in person clients.
• Daily invoice processing of product distribution orders.
• Acted as the first point of contact for customer service queries, receiving product orders and coordinating with in-house Business Development Managers to support clients across New Zealand.
• Compiling and distributing product training documentation for use by trained clinical therapists and BDMs
• Monitored and managed product courier deliveries to ensure timely arrival and perfect condition for clients.
• Coordinated with clinic communication representatives.
• Coordinate product damages, breakages and returns for replacements or credit.
• Assisting warehouse team with order picking, packing and distribution in busy times.
• Tracked stock availability to maintain optimal supply levels and coordinated with Directors on placing overseas product stock orders.
• Worked closely with warehouse team regards client preferences in supplying product marketing and sample product collateral.

• Led daily operations of café and supervised staff of 6.
• Trained staff on health and safety protocols, ensuring compliance through regular checks.
• Placed orders for supplies.
• Processed payroll and managed IRD compliance for the café's staff.
• Scheduled operational certificates and safety checks regularly.

I owned and managed this 7-day establishment and worked on site managing 6 staff members. Excellent customer service offered by the entire team was paramount to the business doing well. I trained my team to offer service they would be happy to receive as client in any establishment. I was involved in all aspects of running this business and worked closely with all staff members and interacted and built positive and respectful relationships through the years with all clientele of whom many were senior citizens visiting us regularly from the neighbouring Mayfair Village and Fairview Lifestyle Village on Oteha Valley Road, both retirement villages. Along with my staff (front of house and chefs) I was active in record keeping and following the current Food Control Plan and managed the finances, liaising with junior management, accountant and suppliers. We supplied regular catering to a number of corporate businesses as well as private clients. Café manufactured pies using my recipes. Supplied wholesale pies on a regular basis to Food outlets and cafes across the north Island. Managed regular stocktaking, daily ordering of supplies and fresh produce. Conducted interviews and hired staff, overseeing onboarding and training processes. We were a very busy establishment. I sold the café to my son in March 2019.

• Recorded sperm donations and laboratory test results in local database to ensure accurate tracking and compliance.
• Captured maternity patient data into hospital information systems.
• Verified records for antenatal, labour, and postnatal files.
• Maintained confidential patient registers at Maternity Centre.