Vidhi Chudasama
Auckland,Sandringham
Summary
Motivated supply chain management graduate with a master's degree and a strong foundation in logistics, procurement, inventory control, and supply chain analytics. Proficient in utilizing tools such as Tableau and Excel to analyze and optimize supply chain processes. Demonstrated hands-on experience in warehouse distribution, order fulfillment, and inventory management, successfully managing high-order volumes and ensuring operational efficiency. Recognized for problem-solving abilities, adaptability, and a commitment to continuous learning. Academic projects, coursework, and real-world experience in inventory control and stock management have further enhanced skills in end-to-end supply chain operations and data-driven decision-making.
Excited to contribute to operational efficiency, cost reduction, and value creation in a dynamic organization while continuously developing hands-on expertise and advancing professional growth.
Overview
8
8
years of professional experience
Work History
Customer Advisor & Sales
Spark NZ
09.2024 - Current
- Surpassed sales targets by an average of 157% over six months, demonstrating strong sales performance and revenue growth
- Recognized as a top 3 performer in daily margin tracking, contributing significantly to store profitability and revenue optimization
- Processed 100+ weekly transactions, ensuring accuracy in billing, plan activations, and device purchases
- Maintained inventory control by ordering stock based on sales forecasts, conducting regular stock takes, monitoring inventory levels, and ensuring accurate record-keeping
- Generated customer interest in additional store offerings, including accessories, speakers, and mobile phones, while assisting with mobile plans or addressing queries
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Store person
Online distribution
10.2024 - Current
- Managed order fulfillment for brands across beauty, alcohol, health, beverages, and education sectors
- Accurately picked 150+ orders per shift using pick-to-bin for multi-order processing and efficiently handled single orders for small vendors and retail formats
- Maintained inventory accuracy for 1,000+ SKUs, ensuring timely replenishment to avoid stockouts
- Packed 200+ orders daily, ensuring 100% adherence to client guidelines and minimizing packing errors
- Used Starship to dispatch 250+ parcels daily, ensuring on-time delivery and order tracking
- Efficiently processed and dispatched 800+ daily peak-season orders, ensuring high accuracy and timely fulfillment
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and joeys on daily basis.
Sales Assistant
Chameleon Customer Contact
04.2024 - 09.2024
- Generated revenue of $95k+ by acquiring new customers for 2 degrees
- Maintained a 4% conversion rate by converting 24 monthly customers from 600 door-to-door interactions
- Generated 17% additional business by cross-selling electricity packages with Wi-Fi deals monthly
- Developed strong persuasive communication skills, effectively engaging with diverse customer groups and building trust to convert leads to long-term clients
Deputy Manager
Reliance Retail
03.2023 - 12.2023
- Actively acquired over 300k followers in a short span of 12 months with a thorough digital strategy
- Crafted a monthly digital calendar and improved engagement rate from 25% to 29%
- Spearheaded social media campaigns in 50+ cities drove monthly 1.5m+ footfall and nationwide traffic, and generated 12m+ in revenue
- Developed capsule content for business offers that reached 50m+ in a fortnight
Marketing Executive
Brand Factory
10.2018 - 02.2022
- Launched trendsetters@discount, a campaign reaching a 20m+ audience and contributing 8% of the total business
- With 50+ topical posts and no spending, we achieved 150k+ organic reach through various events and trends
- Garnered 1m+ views through a successful collaboration with popular content channels
- Successfully launched 10+ retail stores in different cities
Marketing Executive
Crossword Bookstores
12.2016 - 07.2018
- Coordinated nationwide store activities and BTL execution
- Implemented cross-promotions for added customer value
- Organized author events, executed in-store activations, and helped implement ATL campaigns that led to a successful ticketed event
Education
Master of Supply Chain Management -
Auckland University of Technology
Auckland, New Zealand02.2025
Master of Management Studies - Marketing
University of Mumbai
Mumbai, India05.2017
Bachelor of Management Studies - Marketing
University of Mumbai
Mumbai, India04.2014
Skills
- Performing analytics & reporting (Tableau, excel)
- Negotiation techniques
- Order fulfillment & warehouse operations
- sales performance & revenue growth
- process optimization & efficiency
- customer engagement
- Supplier relationship & contract management
- Sustainable supply chain practices
Timeline
Store person
Online distribution
10.2024 - Current
Customer Advisor & Sales
Spark NZ
09.2024 - Current
Sales Assistant
Chameleon Customer Contact
04.2024 - 09.2024
Deputy Manager
Reliance Retail
03.2023 - 12.2023
Marketing Executive
Brand Factory
10.2018 - 02.2022
Marketing Executive
Crossword Bookstores
12.2016 - 07.2018
Master of Supply Chain Management -
Auckland University of Technology
Master of Management Studies - Marketing
University of Mumbai
Bachelor of Management Studies - Marketing
University of Mumbai
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