Vidushi Verma
Queenstown,New Zealand
Summary
Deliver industry-leading service to every customer with knowledgeable, friendly support. Team-oriented, responsible, and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities. Quick learner well-versed in Administrator/Customer Service operations and customer behaviors.
Overview
7
7
years of professional experience
Work History
Facilities Administrative Assistant
Queenstown Lakes District Council
Otago, Queenstown
01.2023 - Current
- Maintain the financial administration of the office including:raising purchase orders, reconciling invoices, monitoring expenditure against budget.
- Liaise with third party supplier/contractors, monitoring performance against key Performance Indicator(KPIs) and Service Level Agreements(SLAs) including attending monthly supplier review meetings.
- FM Helpdesk Management, monitoring and responding to job requests, including liaising proactively and reactively with other staff and supply chain partners.
- Ensure that supplier and contractor vetting, Risk Assessments processes are used at all times anda re fit for purpose.
- Production of monthly reports identifying a performance against agreed targets and budgets.
- Support the facilities team in delivering a consistent and efficient service across the business including ensuring that all Planned Preventative Maintenance schedules are up to date.
Senior Customer Service Representative
Pak n Save
Otago, Queenstown
02.2020 - 10.2022
- Delivered fast, friendly and knowledgeable service for routine questions
and service complaints. - Assisted Customers with Self-Checkout in case of any discrepancies and
mishandling. - Managed customer conflicts and challenging situations by staying calm
and accessing internal knowledgebases to develop strategic solutions. - Met and exceeded performance goals to support long-term company growth and market dominance.
- Strictly adhere to age restrictions for the purchase of alcohol, tobacco,
and other age-restricted products.
Office Administrator
Raeward Fresh
, Queenstown
04.2019 - 01.2020
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Filtered emails based on importance and escalated issues to leadership.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
Customer Service Representative & Administrator
Noel Leeming
, Queenstown
09.2017 - 03.2019
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Science - Computer Engineering
University of Mumbai
India02.2006
Skills
- Account management
- Complaint resolution
- Customer support
- Training and development
- Sales
- Customer relations
- Microsoft Office expertise
- Conflict mediation
Timeline
Facilities Administrative Assistant
Queenstown Lakes District Council
01.2023 - Current
Senior Customer Service Representative
Pak n Save
02.2020 - 10.2022
Office Administrator
Raeward Fresh
04.2019 - 01.2020
Customer Service Representative & Administrator
Noel Leeming
09.2017 - 03.2019
Bachelor of Science - Computer Engineering
University of Mumbai
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