Vigil V P
Auckland,New Zealand
Summary
- 4+ years of experience in application support analysis and customer support.
- Experience in supporting diverse applications.
- Expert in providing customer support for technical issues, ensuring prompt resolution and satisfaction
- Experience in providing Level 1 and Level 2 support to end users.
- Expert in addressing end-user requests and delivering resolutions within established SLA.
- Expert in requirements gathering, application design, implementation, and product ownership
- Experience in engaging directly with stakeholders to understand and validate problems and solutions.
- Expert in providing daily support to customers via phone, email, and remote channels
- Experience in conveying technical solutions to non-technical clients.
- Expert in service desk operations, adept at addressing end-user requests and providing comprehensive application support.
- Robust technical expertise in application development, encompassing advanced SQL proficiency.
- Strong analytical skills.
- Excellent communication skills.
- Active problem-solving and troubleshooting skills across various applications.
- Expert in conducting requirement meetings with stakeholders, ensuring clear communication and alignment on project goals. Proficient in stakeholder and vendor management, fostering strong relationships to drive project success. Experienced in overseeing User Acceptance Testing, ensuring deliverables meet quality standards and user expectations.
- Expert in implementing and supporting diverse applications, including ERP systems
- Expert in engaging stakeholders to identify business requirements and deliver impactful training sessions and workshops
- Technical and functional business analyst specializing in ERP systems, focusing on HRMS, procurement, and finance modules.
- ERP projects executed in tailored ERP.
- Expert in orchestrating project planning and implementation within PMO environments
- Demonstrated expertise in multitasking and prioritizing tasks to enhance productivity. Proven ability to manage time effectively, ensuring deadlines are consistently met. Strong organizational skills contribute to efficient workflow and project completion.
- Enthusiastic learner committed to expanding knowledge and skills in essential areas
- Expert in incident management and change management, proficient in root cause analysis and issue resolution within ITIL frameworks.
- Ability to streamline processes, enhance quality, and increase efficiency.
- Results-driven .NET Developer with 10+ years of experience in designing, developing, and maintaining web and desktop applications using the Microsoft .NET framework.
- Skilled in C#.NET, ASP.NET MVC, Entity Framework, JavaScript, and SQL Server, demonstrating expertise in REST APIs and a solid grasp of object-oriented programming and software development best practices.
- Knowledge in Azure Cloud.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ERP ADMINISTRATOR
Bloom Education
Abu Dhabi, United Arab Emirates
02.2021 - 02.2025
- Company Overview: Brighton College
- Handled installation and support for various applications.
- Designed the solutions and deliver new features/enhancements with vendor support
- Implemented and given support for application like ERP, HRMS, Procurement, ticketing system (Manage engine), Student management system(iSams) etc.
- Performed needed analyses in responses to user requests.
- Managed project implementation. Manage system enhancements, ensure financial data integrity, and consult with stakeholders to understand future needs.
- Experience in customer support.
- Worked constructively with multiple stakeholders to build strong working relationships.
- Monitored project milestones and timelines addressing any issues or delays to keep the rollout on track.
- Provided clear documentation and reporting to ensure visibility of progress and risks
- Gave training and created technical documentation like user manual for the easiness of end user.
- Facilitated regular communication between all stakeholders for the business requirements and ensuring updates are accurate and well understood.
- Developed Web application using C#.NET, ASP.NET MVC and JavaScript, HTML, CSS.
- Hands on experience SQL server and writing queries, functions and stored procedures.
- Brighton College
SOFTWARE ENGINEER
SFC Group
Abu Dhabi, United Arab Emirates
01.2016 - 04.2020
- Developed robust .NET applications for improved business efficiency.
- Developed and implemented web application.
- Developed and gave support for POS and inventory applications.
- Implemented new features based on customer feedback, improving overall product usability.
- Worked on backend development tasks, leading to smoother and more efficient operations.
- Designed database models and architecture to optimize analyses insights.
- Implemented and manages ERP application.
- Gave training to stackeholders.
- Developed reports for convenience for management.
SOFTWARE DEVELOPER
Pear Information system
Ras Al Khaimah, United Arab Emirates
05.2014 - 01.2016
- Developed robust code for various applications, enhancing overall system performance.
- Developed and give support for the customers.
- Developed robust .NET applications for improved business efficiency
- Handled customer queries effectively, improving overall customer satisfaction.
- Addressed customer complaints, resulting in improved customer relationships.
- Implemented new features based on customer feedback, improving overall product usability
Education
Master of Science - Computer Application
University of Calicut
12.2010
Bachelor of Science - Electronics
St. Thomas College
04.2007
Skills
- Application installation and support
- ITIL framework knowledge
- System evaluation
- ERP deployment
- SQL Server experience
- Customer support
- Analytical skills
- Implementation and oversight
- Microsoft Azure services
- NET framework proficiency
- C#NET programming
- Enterprise application support
- REST API integration
- Stakeholder management
OBJECTIVE
Highly experienced software developer with over 10 years of experience in the industry, experienced application support analyst with 4+ years of experience as an ERP administrator, implementing and supporting various applications Experience in application support, resolving incidents, and improving business processes Looking to contribute my technical expertise and service-oriented mindset to a dynamic IT support team, focused on reliability and performance
Certification
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Developer Associate (AZ-204)
- Power Platform Fundamentals (PL-900)
References
Available on request
Area Of Expertise
- Application installation and support
- ITIL framework knowledge
- Systems analysis
- ERP implementation
- SQL Server experience
- End-user support
- Analytical skills
- Project implementation & management
- Azure cloud platform
- .NET Framework expertise
- C#.NET programming
- Enterprise application support
- Rest API services implementation
- Stakeholder management
Timeline
ERP ADMINISTRATOR
Bloom Education
02.2021 - 02.2025
SOFTWARE ENGINEER
SFC Group
01.2016 - 04.2020
SOFTWARE DEVELOPER
Pear Information system
05.2014 - 01.2016
Master of Science - Computer Application
University of Calicut
Bachelor of Science - Electronics
St. Thomas College
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