Vijay Babu Kodappully
Mount Roskill,AUK
Summary
To Summarize I am looking for a position in the retail industry to further develop sales & customer service skills. Also, ensure to use the skills & knowledge I have acquired and use it to my full potential. Feel free to contact so we can discuss more details.
Overview
4
4
years of professional experience
Work History
Used Car Sales Consultant
Auckland City Toyota Greenlane
05.2023 - Current
- Championed customer-centric culture within the dealership by consistently demonstrating empathy towards clients'' unique requirements.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Enhanced team collaboration by sharing best practices and supporting colleagues in meeting their targets.
- Increased customer satisfaction by providing personalized service and addressing specific needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Sales Consultant Representative
4 seasons
10.2021 - 04.2023
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Assistant Store Manager
Fine O Wine Liquor Store
09.2020 - 11.2021
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Using product knowledge to upsell different products.
- Stocktaking inventory by checking merchandise to determine levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Cross checking website for deals and updating craft beer app.
Education
Post Graduate Diploma - Business Management
Kiwi Institute of Training And Education
Auckland, AUK09.2019
Graduate Diploma - Hotel Management
Otago Polytechnic Auckland International Campus
Auckland, AUK06.2016
B.A. - Tourism And Hospitality Management
R.G.U- B.H.M.S
Lucerne Switzerland03.2014
Skills
- Meeting Sales Goals
- Friendly, Positive Attitude
- Complaint resolution
- Stock Management
- Post-Sales Support
- Account Management
- Basic Mathematics
- Multilingual Proficiency
- Competitor Analysis
- B2B and B2C Sales
- Market Research and Analysis
- Strong negotiation skills
References
Jabo Zeneli
Used car sales manager
Email - jabo.zeneli@ac.toyota.co.nz
Mob - 021988845
Ryan Parish
Store Manager
Email- Ryan@4seasons.co.nz
Mob- 0272313702
Sekhar Reddy
Business owner
Email - sekhar@fineowine.co.nz
Mob- 0212735427
Timeline
Used Car Sales Consultant
Auckland City Toyota Greenlane
05.2023 - Current
Sales Consultant Representative
4 seasons
10.2021 - 04.2023
Assistant Store Manager
Fine O Wine Liquor Store
09.2020 - 11.2021
Post Graduate Diploma - Business Management
Kiwi Institute of Training And Education
Graduate Diploma - Hotel Management
Otago Polytechnic Auckland International Campus
B.A. - Tourism And Hospitality Management
R.G.U- B.H.M.S
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