Vijay Bist
North Shore
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Retail Sales Agent
One .nz
03.2023 - Current
- Completed accurate cash-in and cash-out procedures of computerized cash register
- Processed various forms of payment for gas and other service provided
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Retail Sales Assistant
Briscoes Group
08.2020 - 03.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Helped to stock take of the respective department allocated by management
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Located merchandise across various stores to address customer needs
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service Representative
BP 2GO
08.2019 - 06.2020
- Counted nightly income, categorizing, and sending to bank on weekly basis
- Pumped gas for guests and took payments
- Built trustful relationships with customers to encourage return visits
- Followed up with customers about resolved issues to maintain high standards of customer service
- Promoted available products and services to customers during service.
Education
Diploma - Business Management
NEW ZALAND INSTITUTE OF EDUCATION
Skills
- Complaint resolution
- Report preparation
- Service standard compliance
- Shipping procedures understanding
- Strategic sales knowledge
- Professional telephone demeanor
- Retail store support
- Creative problem solving
- Stock management
- Stocking and replenishing
- Money handling abilities
- Recordkeeping strengths
- Retail materials management
- Order fulfillment
- POS systems expert
Timeline
Retail Sales Agent
One .nz
03.2023 - Current
Retail Sales Assistant
Briscoes Group
08.2020 - 03.2022
Customer Service Representative
BP 2GO
08.2019 - 06.2020
Diploma - Business Management
NEW ZALAND INSTITUTE OF EDUCATION
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