Vijay Bist
Auckland,AUK
Summary
Proven in enforcing parking regulations and enhancing customer service, I excelled at Auckland Transport by efficiently resolving parking issues and educating the public. My adeptness in policy enforcement and exceptional interpersonal skills led to significant improvements in compliance and customer satisfaction, showcasing my ability to meet and exceed targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Parking Enforcement Officer
Auckland Transport
Albany North Shore, Auckland
01.2024 - Current
- Identified and impounded abandoned vehicles according to established procedures.
- Conducted investigations of complaints regarding parking violations.
- Prepared detailed reports outlining enforcement activities, findings, and recommendations.
- Initiated contact with tow truck operators when appropriate.
- Monitored parking lots for unauthorized vehicles.
- Responded to inquiries from the public regarding parking regulations and restrictions.
- Educated the public on parking rules and regulations.
- Enforced handicapped parking regulations in designated areas.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
One New Zealand
Albany North Shore, Auckland
03.2023 - 12.2023
- Exceeded sales targets and achieved KPIs by effectively promoting phone plans and devices to customers.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Actively diagnose, troubleshoot, and, where required, engage with appropriate experts within the team for additional support.
- Respond to all customer queries and interactions via a variety of channels, and identify appropriate solutions.
- Ensure new sales and services orders are accurate, and that customer expectations are aligned.
- Actively contribute to knowledge sharing and learning across the team to resolve more customer enquires in the first point of contact with our customers.
Customer Service Representative
Briscoes Group
Glenfield North Shore , Auckland
02.2020 - 09.2022
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Handled customer complaints in a professional manner.
- Assisted in the preparation and execution of physical inventory counts.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, and return policies.
- Assisted customers with finding the right product for their needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Diploma in Management - Diploma in Management
NZIE Institute (Takapuna)
Takapuna, NZ08-2011
Skills
- Enforcement processes
- Parking assistance
- Parking regulations
- Ticket issuance
- Policy enforcement
- Vehicle identification
- Area zoning
- Law enforcement coordination
- Ticketing
- Customer service
- Educate people regarding traffic laws and enforcement
Certification
- First aid certificate
Timeline
Parking Enforcement Officer
Auckland Transport
01.2024 - Current
Customer Service Representative
One New Zealand
03.2023 - 12.2023
Customer Service Representative
Briscoes Group
02.2020 - 09.2022
Diploma in Management - Diploma in Management
NZIE Institute (Takapuna)