Vijay Srivastava
Auckland CBD
Summary
Diligent Operations Executive bringing combined 6 years of experience in stewarding, customer service operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively priorities tasks.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Steward
SKYCITY Entertainment Group
12.2023 - Current
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Documented kitchen inventory by reviewing stock and counting items.
- Assisted back-of-house personnel in spot-cleaning floors and maintaining a welcoming environment for team members and guests.
- Utilized proper storage bins to organize and transport kitchen equipment to the stewarding room for storage purposes.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Washed utensils, cookware, dishes and trays.
- Cleaned and maintained floors and walls in the kitchen and dishwashing area, reducing falls among staff members.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of the kitchen.
Assistant Customer Experience Manager
ZINGBUS TECHNOLOGIES PVT. LTD
06.2019 - 09.2023
- Began working for Zingbus as a QA, and was responsible for auditing agents' calls and sharing reports with them along with the reporting manager
- Subsequently promoted to oversee day-to-day intercity bus service operations for zingbus
- Monitoring the entire route throughout North India
- Preparing and distributing route timetables and overseeing the team
- Later had been in charge of the operations department's crew experience team, which had 16 executives, agents, and assistant managers
- Supervising the entire crew of Pan India
- Salary incentive assignment audit
- As a core team member possess working knowledge of Zingbus operations in three zones North, West, and South
- Implementing process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow
- Directing initiatives to improve the work environment, company culture, or overall business strategy
- Introducing new methods, practices, and systems to reduce turnaround time
- Reducing process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Reviewing operations reports to understand numbers and trends.
Customer Support Officer
ZIPGO TECHNOLOGIES PVT. LTD
06.2018 - 05.2019
- Oversaw floor agents, escalation, reports, rosters, performance, and all things related to them
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Tracked and prepared quarterly reports to present to leadership
- Offered free products or services to pacify irate or unsatisfied customers.
- Identified individual employees' unique work styles and adapted management methods
- Conducted employee evaluations to provide feedback and set expectations for future job performance
- Streamlined operations to improve process efficiency
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Maintained compliance with company policies, objectives and communication goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Teller Authorizer
HDFC BANK LTD
08.2014 - 04.2017
- Achieved a successful audit of the teller desk's operational parameters
- Financial transaction authorization for cash/non-cash transactions such as issuing MC/DD/FCY transactions/prepaid cards/tax collections
- Branch vault custodian
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Assessed employee performance and developed improvement plans.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
M.Com - Commerce
CSJMU
Kanpur, Uttar Pradesh2014
B.com - Commerce
University of Allahabad
2012
High School Diploma -
C.B.S.E Board
04.2001 - 05.2009
MBA - Business Administration And Management
ICL GRADUATE BUSINESS SCHOOL
Auckland, AUK 04.2001 -
Skills
Cross-functional communicationsundefined
Timeline
Steward
SKYCITY Entertainment Group
12.2023 - Current
Assistant Customer Experience Manager
ZINGBUS TECHNOLOGIES PVT. LTD
06.2019 - 09.2023
Customer Support Officer
ZIPGO TECHNOLOGIES PVT. LTD
06.2018 - 05.2019
Teller Authorizer
HDFC BANK LTD
08.2014 - 04.2017
High School Diploma -
C.B.S.E Board
04.2001 - 05.2009
MBA - Business Administration And Management
ICL GRADUATE BUSINESS SCHOOL
04.2001 -
M.Com - Commerce
CSJMU
B.com - Commerce
University of Allahabad
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