Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

VijayKumar Bhandari

Summary

I am a dedicated and customer-focused IT professional with a passion for problem-solving and a commitment to delivering top-notch service. I am always eager to expand my knowledge to better serve end-users and improve the overall efficiency of the IT service desk. Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.

Overview

12
12
years of professional experience

Work History

Customer Technical Analyst/Customer Technical Engineer

Parliamentary Service
10.2022 - Current
  • Experience with Microsoft Operating Systems and technologies and Active Directory (Users and Computers)
  • Experience with iOS and Android mobile Operating Systems
  • Setting up new device enrolment for M365 applications
  • Assisting with LAN/WAN, Wi-Fi, VPN's, switching and routing Issues including printer Issues
  • Experience with performing remote and on-site troubleshooting, resolving, escalating and closing the tickets within Service-now to meet customer's satisfaction
  • Experience with Microsoft Office, M365 Suite applications - Repairing, Installing and assisting within the applications on customer's machine
  • Experience with Exchange Admin, Azure Admin and Teams Admin Taking ownership of incoming incidents/requests via face-to-face, phone, E-mail or chat whilst working through the unassigned Service Desk Queue
  • Experience with iOS and Android mobile Operating Systems and setting up mobile devices
  • Experience in using Microsoft SCCM, which is used to deploy scripts, and patches and push the updates
  • Experience in performing Hardware and software repair
  • Equipment maintenance (reimaging, warranty check, stock take) Network troubleshooting providing technical support and assistance for various IT systems and applications Skilled in troubleshooting hardware and software issues installing and configuring desktop devices and software, and maintaining network security and performance Experience in using Microsoft 365 applications e.g.: outlook and performing troubleshooting to fix the issues.

Online Support Analyst

Westpac Head Office
07.2019 - 09.2022
  • Escalation of issues through relevant management channels to ensure ongoing operations meet service levels standards
  • Identify problems quickly using both good telephone technique and technical knowledge, recording relevant client information
  • Provide operational and customer support for DeskBank, Smart Data Online, Corporate Online and Business Online Banking
  • Meets all compliance issues relating to Bank Policy, legislative requirements and product-specific procedures
  • Identifying the potential risk during the conversation with the customers or with the colleague and report it to the Manager
  • Entering accurate call logs for reference and as evidence of the conversation
  • Identifying the urgency of the task and take ownership and complete in each timeframe
  • Educating clients with filling the correct and accurate documents to process applications
  • Navigating through different systems and providing the best outcome which suits the client's needs
  • Keeping up to date with system/product enhancements and educating clients to manage their day-to-day banking effectively
  • Using customer care skills necessary for meeting the objective and productivity through customer relations Actively listening to the customer queries

Customer service representative

Westpac Courtenay place
11.2016 - 06.2019
  • Meeting, greeting and assisting customers in a professional, friendly and enthusiastic manner to ensure customer service standards and principles are maintained
  • Managing customer flow in the branch through transactional, service, and sales interactions Identifying customer needs and providing a solution
  • Providing attention to detail to maintain accuracy (Error) Dealing with foreign exchange currencies (buying or selling) Managing and maintaining the non-customer facing cash duties i.e., ATM, DPS & Repat branch cash

Parking Officer

Wellington City Council Parking Service
05.2015 - 07.2016
  • Providing excellent customer service, going the extra mile to ensure customer satisfaction, and being great role models for the city
  • Daily enforcement/education of Wellington City to ensure compliance with parking regulations
  • Identify faults and hazards and report them to the right people
  • Training new employees to help them understand all parking laws; and provide them with all the tools and support needed to perform their duties
  • Monitoring staff time sheets, facilitating morning team meetings & signing equipment out to all staff

Food & Beverage Duty Manager

Stamford Plaza Hotel, Auckland
11.2013 - 12.2014
  • Manage all day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Leading the team by attracting, recruiting, training and appraising talented personnel Provide two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Comply with all health and safety regulations
  • Creating reports on management regarding sales results and productivity

Food & Beverage Team Leader/Cashier

The Langham Hotel, Auckland
01.2012 - 07.2014
  • Assist with the training of new employees
  • Monitoring staff and ensuring that staff always delivers the highest standards of customer service
  • Ensure staff are presentable and always adhering to departmental uniform standards
  • Ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy
  • This includes storage and use of equipment
  • Handling and performing cash transactions, card payments, vouchers, etc.

Education

Hospitality

NZSTT
Auckland, NZ

Skills

  • Highly skilled in delivering effective customer service, adapt at building rapport with clients with a strong focus on networking and building productive relationships
  • Demonstrate exceptional interpersonal skills, very friendly and open-minded, and work very well within a team environment
  • Always displaying integrity and commitment, to strive for excellence and lead by example
  • Great communicator, very clear and confident, always paying particular attention to detail and accuracy
  • Strong organizing and planning skills, able to get the team sorted and offer training and support to staff
  • Ability to show great resilience and patience and make excellent decisions under pressure
  • Energetic with a positive outlook, which often inspires others
  • Methodical approach to problem solving
  • Proficient with Service Now, Azure Active Directory, Remote Management, Intune, MFA, Hands-on Experience with Hardware and Software Installation and Blue Screen Errors

Accomplishments

  • Golden Socks Award” – winner April 2016
  • Top performer in March and May 2016 – 2nd overall in February and April 2016 (Consistently exceeding performance expectations)
  • Udemy course completed on Active Directory.

References

Referees supplied on request.

Timeline

Customer Technical Analyst/Customer Technical Engineer

Parliamentary Service
10.2022 - Current

Online Support Analyst

Westpac Head Office
07.2019 - 09.2022

Customer service representative

Westpac Courtenay place
11.2016 - 06.2019

Parking Officer

Wellington City Council Parking Service
05.2015 - 07.2016

Food & Beverage Duty Manager

Stamford Plaza Hotel, Auckland
11.2013 - 12.2014

Food & Beverage Team Leader/Cashier

The Langham Hotel, Auckland
01.2012 - 07.2014

Hospitality

NZSTT

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VijayKumar Bhandari