Vikas Dadwal
Lower Hutt,New Zealand
Summary
Experienced IT Support Engineer with expertise in troubleshooting hardware, software, and network issues. Proficient in managing user accounts and systems with Microsoft Server Technologies, Azure, and Intune. Skilled in maintaining endpoint devices and ensuring smooth onboarding. Strong problem-solving abilities and commitment to enhancing system performance through proactive maintenance. Dedicated to delivering efficient, high-quality technical support.
Overview
7
7
years of professional experience
Work History
IT Support Engineer
Datacom
08.2023 - Current
- SsProvided Level 1 and 2 onsite support for DATACOM’s client, DIA, resolving IT issues efficiently.
- Managed users and devices using Microsoft Server Technologies (RDP, MECM, Active Directory).
- Utilized Azure, Intune, and other Microsoft tools for troubleshooting and issue resolution.
- Managed and maintained endpoint devices (laptops, desktops, mobile phones, printers).
- Re-imaged and deployed laptops/desktops for new employees, ensuring smooth onboarding.
- Configured ZScaler for secure remote work setups.
- Installed, maintained, and updated software and hardware.
- Troubleshot Microsoft 365 issues and resolved technical incidents via Cherwell ITSM and Microsoft Teams.
- Ensured compliance with SLAs, improving system performance with proactive maintenance.
Telecommunications Technician
Transfibre ltd
05.2018 - 11.2022
- Work as team lead member as well as independently if required
- Planning, Designing, Developing and Support ICT network infrastructure
- Fault diagnostic, troubleshooting and resolving technical issues
- Structured Voice and Data Cabling, Provide high level customer services
- Scoping, planning and studying current available network
- Ability to work in safe and efficient manner; focused on Health and Safety and Quality assurance
- Integrating, Programming and Configuring Telecommunication Devices and tools
- Achieving company targets and goals and reporting on a daily/weekly basis to the Employer as advised.
ICT Technician
Omni tech ltd
11.2017 - 04.2018
- Fixing hardware and software issues on site such as laptop and mobile
- Creating tickets to solve the problem if couldn't solve on site
- Achieving company's monthly target
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Graduate diploma - Information Technology
Weltec College
Petone, Wellington01.2018
Bachelors - Computer Application
ARNI University
Himachal Pardesh01.2013
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Software Installation
- VPN Configuration
- Hardware diagnostics
- Incident Management
- Information Security
- Desktop Deployment
- Mobile Device Management
- Customer Service
- Technical issues analysis
- Cloud Computing
- Issue Troubleshooting
- Remote Support
- LAN/WAN
- Cloud Printing
- Microsoft 365
- Microsoft Server 2012
Affiliations
- AZ- 900 Microsoft Azure cloud fundamental
- ISC2-CC Certified in Cyber Security
References
References available upon request.
Timeline
IT Support Engineer
Datacom
08.2023 - Current
Telecommunications Technician
Transfibre ltd
05.2018 - 11.2022
ICT Technician
Omni tech ltd
11.2017 - 04.2018
Graduate diploma - Information Technology
Weltec College
Bachelors - Computer Application
ARNI University
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