Summary
Overview
Work History
Education
Skills
Professional Competencies
References
Hobbies and Interests
Languages
Timeline
Generic

Vikas Kumar

Auckland,PAPAKAURA

Summary

To work in an innovative and challenging environment, where I will learn and grow on both professional, as well as personal level. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 7 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Owner/Operator

Chorus New Zealand
03.2023 - Current
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Telecommunication Technician - Technical Support

Chorus New Zealand
  • Practical work experience in the telecommunication industry.

Telecommunication Technician

GIGATRONICS LIMTED
06.2019 - 02.2022
  • Practical work experience in telecommunication industry.
  • Installed and configured new devices and system components.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.

Telecommunication Technician - Technical Support

RS Networks Ltd (Universal Communication Group. UCG)
02.2018 - 06.2019
  • Practical work experience in the telecommunication industry.

Education

Diploma in Information Technology Level 7 -

04.2016

Diploma in Electronics and Tellecommunication -

08.2007

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Power Tools and Equipment
  • Written/Verbal Communication
  • Relationship Building
  • Routine Inspections
  • Customer rapport

Professional Competencies

  • Administration And Organizational Skills:-
  • Efficient and organized: Able to manage information, maintain accurate written and computerized records.
  • Detail oriented: Able to use perfectionist style to ensure work is completed to a high standard.
  • Customer service: Able to communicate effectively with customers and deal with complaints.
  • Leadership, Team Management Skills: Decisive:
  • Able to evaluate complex technical information and determine the best course of action to resolve problems, improve systems, and minimize cost.
  • Professional: With a personal commitment to exceed client expectations through attention to detail.
  • Problem-Solving And Business Awareness:-
  • Handling Operations: The combination of study in and work experience in a variety of commercial environment has given me a clear perspective on the operation of the business problems and solutions.
  • Prompt Action and Solution Oriented: Able to deal with problems calmly and efficiently as shown on a regular basis in my role as a team member

References

Available on request

Hobbies and Interests

  • Surfing Internet
  • Exploring New Places
  • Photography
  • Exploring Gadgets

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Owner/Operator

Chorus New Zealand
03.2023 - Current

Telecommunication Technician

GIGATRONICS LIMTED
06.2019 - 02.2022

Telecommunication Technician - Technical Support

RS Networks Ltd (Universal Communication Group. UCG)
02.2018 - 06.2019

Telecommunication Technician - Technical Support

Chorus New Zealand

Diploma in Information Technology Level 7 -

Diploma in Electronics and Tellecommunication -

Vikas Kumar