Vikas Sharma
Auckland,AUK
Summary
Motivated Store Manager with expertise in customer relations, communication, decision making, and critical thinking skills. Proven ability to analyze and respond to complaints effectively. Skilled at improving store operations and increasing customer satisfaction. Successful in achieving sales and customer growth targets, as well as meeting budgets and goals. Sets high standards of performance and accountability for self and team. Always Identify opportunities for continuous improvement and innovation.
Overview
5
5
years of professional experience
Work History
Store Manager
The Warehouse Group
Royal Oak, Auckland
12.2019 - Current
- Facilitated positive relationships between participants by displaying professionalism at all times.
- Continually assessed risk factors associated with different scenarios while ensuring safety remained top priority at all times.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and guidelines.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Compiled detailed reports of all customer complaints and resolutions.
- Drafted written responses to customers regarding their complaints.
- Collaborated with other departments to ensure prompt resolution of customer issues.
- Coordinated with external stakeholders such as suppliers or third parties to resolve complaints where necessary.
- Investigated customer complaints to identify root causes and develop corrective actions.
- Provided customers with timely updates on their complaint status.
- Evaluated existing policies and procedures related to handling customer complaints.
- Responded to customer inquiries via email, telephone, or in person.
- Monitored compliance with legal regulations related to consumer protection laws.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Post Graduate In Business Management - International Business Management
University Of Southern Queensland
UUNZ03-2014
Hotel Management
Institute Of Hotel Management
New Delhi, India01-2002
Skills
- Customer Service
- Customer Relations
- Outstanding communication skills
- Regulatory Compliance
- Complaint Handling
- Complaint Investigation
- Complaint resolution
- Excellent Communication
- Problem Resolution
- Active Listening
- Critical Thinking Skills
- Microsoft Office proficiency
- Cultural Sensitivity
- Excellent literacy and numerical reasoning skills
- Recordkeeping
- Accountable
- Continuous improvement
Affiliations
- Driving
- Swimming
Accomplishments
- Excellence Award 2024
- Best Customer service award 2023
- Store of the year 2023
Timeline
Store Manager
The Warehouse Group
12.2019 - Current
Post Graduate In Business Management - International Business Management
University Of Southern Queensland
Hotel Management
Institute Of Hotel Management
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