Vikas Shekhawat
Karaka,AUK
Summary
To pursue a challenging career in a progressive environment where learning, innovation and creativity are encouraged, where my skills & knowledge can be enhanced to their maximum potential to contribute to the overall success and growth of the organization.
Proactive, hardworking and highly successful sales and marketing leader offering expertise in partnership, channel and strategy development to drive substantial revenue increases for businesses.
Overview
16
16
years of professional experience
Work History
Store Manager
Cash Converters
Papakura
04.2024 - Current
- Managed daily operations and staff performance in a fast-paced retail environment.
- Trained team members to improve customer service skills.
- Oversaw inventory management and implemented stock replenishment strategies to maintain optimal stock levels.
- Open and close the store (security checks, alarms, cash handling)
- Oversee daily store activities (sales + pawn services)
- Coordinated staff and resources to ensure smooth workflow and deliver high-quality customer service.
- Appraise items (gold, jewellery, electronics, tools, etc.)
- Determine loan values and resale prices
- Negotiate loan terms and sales with customers
- Process pawn loans, renewals, and redemptions
- Identify counterfeit, damaged, or stolen goods.
- Follow pawnbroker/second-hand dealer licensing rules
- Record all transactions (customer details, item descriptions, serial numbers)
- Cooperated with police to report goods and ensure compliance.
- Ensure compliance with NZ health & safety laws.
- Hire, train, and supervise employees
- Prepare staff rosters and manage shifts
- Enforce SOPs and company policies
- Assist customers with loans and purchases
- Resolve complaints and disputes
- Maintain professional and ethical service standards
- Build customer relationships and trust
- Monitored and recorded all pawned and retail stock to ensure proper inventory management.
- Conduct regular stocktakes and audits
- Ensure safe storage of valuable items
- Manage stock rotation and pricing
- Handle daily cash and banking
- Monitor sales, loans, and profit margins
- Prevent losses, fraud, and theft
- Monitor market trends (e.g., gold prices, resale demand)
- Work towards sales and profit targets
Store Manager
DOLLAR DEALERS
Hamilton, New Zealand
04.2023 - 03.2024
- Overseeing the day-to-day operations of the pawn shop, including managing staff, scheduling, and ensuring efficient workflow.
- Providing exceptional customer service by assisting customers with their inquiries, evaluating items for pawn or sale, negotiating prices, and resolving any customer issues or complaints.
- Managing the inventory of items in the pawn shop, including tracking incoming and outgoing items, conducting regular audits, and ensuring accurate record-keeping.
- Handling cash transactions, maintaining accurate financial records, and ensuring compliance with financial regulations and reporting requirements.
- Implementing and enforcing security measures to protect the pawn shop and its assets, including monitoring surveillance systems, training staff on security protocols, and preventing theft or fraud.
- Staying up-to-date with local, state, and federal regulations related to pawn shop operations, ensuring compliance with licensing requirements, and maintaining proper documentation.
- Developing and implementing marketing strategies to attract customers, increase sales, and promote the pawn shop's services and offerings.
- Training and mentoring staff members, providing guidance on customer service, sales techniques, and pawn evaluation, and conducting performance evaluations.
- Assessing the value of items brought in for pawn or sale, negotiating fair prices with customers, and staying knowledgeable about market trends and item values.
- Maintaining accurate records of transactions, pawn contracts, and customer information, and generating reports as required by management or regulatory authorities.
Sales and Marketing Manager
OASIS EDUCATIONAL SERVICES
Vasant Kunj, New Delhi, India
08.2021 - 01.2022
- Responsible for Day -to- Day sales enquiries.
- General support and assistance to Sales team when required.
- Creating Marketing plans to drive foot traffic into the company.
- Identifying and developing new sources of revenue for the firm, through frequent client meetings withing the education sector.
- Setting up strategies for promotion of services and benefits.
- Performing Market research to identify the competitors and work upon implementing strategies to promote our services.
- Guiding the team and working in collaboration to increase efficiency.
- PR management of the company.
- Being the face of the company ensuring to organize face to face meetings with clients.
Duty Manager
LEROY SUITES ALBANY
Auckland, New Zealand
03.2019 - 12.2020
- To assist in maintaining and/or develop agreed operation procedures involved in the front office to ensure all front office employees adhere to correct procedures as laid down in the operating manuals.
- To ensure a smooth and efficient running of the hotel operation, ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
- To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the hotel and / or its reputation.
- Drive improvement in guest satisfaction goals. Collaborate with the team members to establish and implement services and programs that meet or exceed guest expectation.
- To set a high example in regards to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to management and interdepartmental cooperation.
- Ensure own productivity and that of the team on a day -to- day basis by planning and assigning work and establishing performance and development goals.
- Perform other duties as assigned by the Hotel Manager or General Manger.
Night Manager
SPENCER ON BYRON HOTEL
Auckland, New Zealand
11.2017 - 02.2019
- Greeting guests in a friendly and professional manner according to Spencer on Byron Hotel standards.
- Engage each guest as a unique individual and listen attentively to their requests.
- Perform accurate check-ins and check-outs of guests when required.
- Providing assistance to front desk staff during peak hours.
- Monitor and resolve service issues through phone calls or written communication to achieve service goals and ensure customer satisfaction.
- Make reservations over the phone and in person.
- Run daily reports to check reservations for accuracy and identify any special requests.
- Responsible for cash float throughout your shift and ensuring it balances correctly at the end of shift.
- Anticipate and address guest’s service needs.
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner.
- Promote a safe working environment.
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
- Comply with the Hotel Elan Policies, Procedures and Code of Ethics.
- Manage standard uniform for all employees and ensure compliance with company policy.
- Verify that all EOD work has been performed by other departments
- Run EOD computer functions so they are complete by the end of the shift
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Conduct Briefing for all staff during Night Shift.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Maintain interdepartmental continuity through documenting and communicating actions, irregularities and ongoing requirements.
- Greet and welcome visitors in person and on phone calls, respond to any enquiries and refer to appropriate individual or department.
- Direct visitors to various areas of the Hotel, including rooms and services, keep current knowledge of employee and department directories.
- Ensure reception desk is covered at all times, complete reception checklist for each shift.
- Use Micros Fidelio for guest check-in, check-out and reservations.
- Dealing with enquiries, complaints and emergencies.
Owner- Fitness Club
THE GYM HEALTH PLANET
Delhi, India
08.2010 - 12.2016
- Worked very closely with the training manager to help her get excess to the best of the trainers.
- Maintaining high levels of customer care, often with a focus on avoiding loss of existing users.
- Adhering to a daily cleaning schedule.
- Excelled in Sales by improving my knowledge of product and communication between customers.
- Worked with management to develop techniques to reduce workplace injuries.
- Maintaining fitness equipment and floor Management.
- Ensuring compliance with health and safety legislation.
- Maintaining customer service standards.
- Undertaking administrative tasks.
- Promoting and marketing the business.
- Built innovative fitness program from scratch for a cutting -edge product that delivered results.
- Help explain nutrition and provide guidelines for the clients to follow.
Education
Masters - Applied Management
Otago Polytechnic
Auckland, New Zealand01-2018
Bachelor of Law -
LLOYD Law College
01-2008
Skills
- Bilingual (English and Hindi)
- Sensitivity to the needs of others
- Keen eye for details
- Operations Management
- Ability to organize and prioritize tasks effectively
- Formal training in hotel service
- Friendly and outgoing personality
- Fantastic problem-solving skills
- Great interpersonal skills
- Proficiency in Microsoft Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Customer service skills
- Leadership skills
- Ability to work independently
- Willingness to work long hours
- Ability to work under pressure
- Multitasking
- Resourcefulness
- Great communication skills
References
Available on request.
Timeline
Store Manager
Cash Converters
04.2024 - Current
Store Manager
DOLLAR DEALERS
04.2023 - 03.2024
Sales and Marketing Manager
OASIS EDUCATIONAL SERVICES
08.2021 - 01.2022
Duty Manager
LEROY SUITES ALBANY
03.2019 - 12.2020
Night Manager
SPENCER ON BYRON HOTEL
11.2017 - 02.2019
Owner- Fitness Club
THE GYM HEALTH PLANET
08.2010 - 12.2016
Masters - Applied Management
Otago Polytechnic
Bachelor of Law -
LLOYD Law College