Hi, I’m
Vikas Singh
New Lynn, Auckland
Summary
Diligent team member seeking practical plumbing experience and opportunity for professional growth. Want to learn how to manage supplies and chemicals, using tools correctly and working quickly to achieve project deadlines. Able to lift heavy weight without assistance and work in challenging conditions.
Innovative task- driven professional with 7+ years of experience in Customer focus industry. Equipped with ability to identify opportunities, build long-term mutually beneficial relation with vendors, workforce and clients prioritizing in business success.
Overview
6
years of professional experience
2
years of post-secondary education
Work History
ConcentrixAuckland, New Zealand
Delivery Centre Consultant Air New Zealand
05.2023 - 07.2023
Job overview
- Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans
- Processing customer reservations by confirming details with customers via phone or computer
- Maintaining security by following safety procedures, such as frisking passengers and inspecting carry-on bags for weapons
- Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refund
- Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms
- Acting as an ambassador for the airline by greeting passengers with a smile and offering assistance during their stay at the airport
Black Bull LiquorWanganui, New Zealand
Retail Store Manager
04.2020 - 09.2022
Job overview
- Trained and mentored associates to teach daily task and procedures.
- Manage inventory tracking and physical inventory counts to minimize loss.
- Deliver excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle count, audit and shrinkage control.
- Ensured timely opening and closing of store 7 days a week.
- Increased customer sales conversions through strategic staff performance incentives.
- Completed opening and closing procedures each day.
Pizza HutInvercargill, Southland
Assistant Manager
12.2017 - 11.2019
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Built customer relationships with consultative sales approach.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Maintained store appearance, including shelving organization, store layout and visual merchandise planning.
- Making sure food items is prepared according to company standards.
- Follow all safety and sanitation guidelines when handling food and beverage products.
Education
UnitecMount Albert, Auckland
Level 3 from Plumbing, Gas Fitting, Drain-laying
07.2023
Aspire 2Auckland
Level 6 from Business Management
01.2017 - 11.2017
Aspire 2Auckland
Level 5 from New Zealand Business Manage
12.2015 - 10.2016
Skills
- Keen to learn new things and open to new experiences
- Motivated to succeed and committed to completing the apprenticeship
- A hands-on, hard worker who loves problem-solving and thrives on variety
- A great communicator with a good level of literacy and numeracy
- Fit to carry out physical work, sometimes in challenging environments
- Computer literate to complete online training
- Completed first aid training and confined space
Languages
English
Fluent
Timeline
Unitec
Level 3 from Plumbing, Gas Fitting, Drain-laying
07.2023
Delivery Centre Consultant Air New Zealand
Concentrix
05.2023 - 07.2023
Retail Store Manager
Black Bull Liquor
04.2020 - 09.2022
Assistant Manager
Pizza Hut
12.2017 - 11.2019
Aspire 2
Level 6 from Business Management
01.2017 - 11.2017
Aspire 2
Level 5 from New Zealand Business Manage
12.2015 - 10.2016
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