VIkas Singh
Lower Hutt,WGN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Professional Taxi Driver
Hutt And City Taxis Ltd.
04.2018 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
- Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
- Assisted passengers with luggage and personal belongings, providing exceptional customer service.
Trade Assistant
Controlled Building Services Ltd.
12.2022 - 12.2023
- Assisted in the successful negotiation of contracts, resulting in improved trade relationships.
- Improved project efficiency by assisting with the installation of electrical systems and equipment.
- Enhanced safety measures by maintaining and organizing electrical tools and equipment according to industry standards.
- Promoted a safe working environment by adhering to established safety protocols during all aspects of project completion.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Store Manager
Yan's Supermarket
04.2015 - 03.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
Education
Diploma in Business Management - Business Management
Wellington Institute of Technology
Petone, NZ11.2012
Bachelor of Commerce - Business Administration And Management
Punjab University
Punjab, India06.2012
Skills
- Decision Making
- Interpersonal Skills
- Reliability
- Attention to Detail
- Problem Solving
- Customer Service
- Time Management
- Active Listening
- Multitasking
- Dispatch Communication
Objective
I have been working in customer service through various professions and I quite enjoy it as well. I would like to help people in answering their queries to exceed their expectaion of customer service. I have been serving the community as a driver and we meet a lot of people with diffent needs everyday and most of them enjoy a good and healty conversation. I would like to bring my experience of being an active and fun listner to your organisation.
I would like this opportunity to enable myself in becoming a great communicator and relationship builder. I would like to join your team to help as many people as I can with postive energy, enthusiasm, integrity and a consistent focus to provide excellent customer service.
References
Michael Irvine
0220887156
Micahel Yan
021821168
Timeline
Trade Assistant
Controlled Building Services Ltd.
12.2022 - 12.2023
Professional Taxi Driver
Hutt And City Taxis Ltd.
04.2018 - Current
Store Manager
Yan's Supermarket
04.2015 - 03.2018
Diploma in Business Management - Business Management
Wellington Institute of Technology
Bachelor of Commerce - Business Administration And Management
Punjab University
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