Vikas Singh Bhandari
Auckland,New Zealand
Summary
Results-driven Business Development and Hospitality Manager with over five years of experience in sales growth, restaurant management, and customer service excellence. Adapt at optimizing operations, building strong client relationships, and leading teams to deliver outstanding guest experiences. Proficient in cost control, revenue maximization, market analysis, and retail operations. Passionate about elevating both hospitality and retail standards, ensuring operational efficiency and maximizing customer engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chef
Oh Calcutta
Auckland, New Zealand
09.2024 - Current
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
- Resolved customer complaints regarding food quality or service issues.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Adjusted seasonings of dishes according to customers' tastes.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Observed food safety and sanitation protocols to reduce germ spread.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Established controls to alleviate supply and food waste.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
RETAIL MANAGER (THE ATHELETE FOOT)
Accent Group
Auckland, New Zealand
10.2022 - 10.2023
- Company Overview: Auckland
- Led daily store operations, achieved sales targets, and optimized team performance.
- Developed sales strategies, resulting in improved customer engagement, and revenue.
- Provided top-tier customer service, boosting satisfaction, and repeat business.
- Managed inventory, reducing loss, and ensuring optimal stock levels.
- Conducted team meetings to discuss performance, challenges, and improvement strategies.
- Enforced company policies and safety protocols, improving efficiency and reducing costs.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products, and reducing excess merchandise.
OPERATION MANAGER
Spice Star Indian Restaurant
Auckland, New Zealand
01.2019 - 09.2022
- Company Overview: Indian Restaurant, Auckland.
- Managed all three restaurant operations, including staffing, inventory, and customer service.
- Trained and mentored staff, leading to a significant increase in customer loyalty.
- Resolved customer complaints efficiently, ensuring high satisfaction and repeat business.
- Analyzed sales data and adjusted pricing strategies, boosting revenue.
- Implemented cost-saving initiatives that reduced food wastage by 20%.
- Ensured compliance with health and safety regulations.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness, and profitability.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Creative Menu Development.
- Indian Restaurant, Auckland.
CUSTOMER SERVICE/F&B
Spice Star Indian Restaurant
Auckland, New Zealand
02.2017 - 12.2019
- Company Overview: Auckland.
- Dedicated and customer-focused professional with two years of experience in customer service and retail.
- Expertise in the food and beverage (F&B) industry.
- Skilled in providing exceptional service, managing fast-paced environments, and ensuring operational efficiency.
- Adept at handling high-volume transactions, team leadership, inventory management, and problem-solving.
- Passionate about enhancing customer satisfaction and optimizing business operations.
Education
Graduate Diploma - Bussiness Management
Auckland University of Technology
Auckland, New Zealand01.2024
Personal Trainer & Nutrionist
New Zealand Institute of Sport
Auckland, NZ04-2021
Level 3 Culinary Arts
Manurewa High School
Auckland, NZ12-2018
High School Diploma - NCEA Levels 1, 2, and 3
Manurewa High School
Auckland01.2018
Skills
- Sales & Business Development
- Client & Stakeholder Relationship Management
- Market Research & Competitor Analysis
- Revenue Growth & Profit Maximization
- Operational Efficiency & Cost Control
- Team Leadership & Staff Training
- Customer Service Excellence
- Inventory & Resource Management
- Event Representation & Networking
- Retail Sales & Merchandising
- Store Management & Visual Merchandising
- Point-of-Sale (POS) System Operation
- Microsoft Office Suite (Excel, PowerPoint, Word)
- P&L & Budget Management
- Health & Safety Compliance
- Time Management & Multitasking
- Food safety
- Nutritional knowledge
Certification
First Aid Certification
References
Reference available upon request
Timeline
Chef
Oh Calcutta
09.2024 - Current
RETAIL MANAGER (THE ATHELETE FOOT)
Accent Group
10.2022 - 10.2023
OPERATION MANAGER
Spice Star Indian Restaurant
01.2019 - 09.2022
CUSTOMER SERVICE/F&B
Spice Star Indian Restaurant
02.2017 - 12.2019
Graduate Diploma - Bussiness Management
Auckland University of Technology
Personal Trainer & Nutrionist
New Zealand Institute of Sport
Level 3 Culinary Arts
Manurewa High School
High School Diploma - NCEA Levels 1, 2, and 3
Manurewa High School
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