Vikram Pilania

Work History

Property Manager

Raywhite Papakura

Papakura, Auckland

03.2023 - Current

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Processed evictions when necessary in accordance with state laws and procedures.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Facilitated tenant paperwork processing and verification.
Built relationships with service vendors and submitted associated billing statements.

Property Manager

Impression Real Estate

New Market, Auckland

03.2022 - 03.2023

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Developed and implemented effective leasing strategies to maximize occupancy rates.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Managed all maintenance requests from tenants in a timely manner.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Advised owners on potential improvements or investments that could increase the value of their properties.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Provided guidance and support to junior team members in order to facilitate their professional development.
Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.

Business Development Manager

Ray White Northside Property Management

Albany, Auckland

10.2021 - 03.2022

Determined business development opportunities and implemented effective strategy for client acquisition.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Contacted potential customers via telephone and email.
Facilitated and managed business development plan based on market and industry research.
Recommended product changes to enhance customer interest and maximize sales.
Leveraged cold calling, in-person visits and referrals to build leads.
Established new customer accounts using negotiation and sales closing abilities.
Lowered online marketing cost per visit by improving approaches.
Collaborated with team to forecast based on sales and product profitability.
Analyzed market data to identify prospective development sites.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Senior Property & Revenue Manager

Sarin Investments Limited

Auckland

01.2019 - 11.2020

Good working knowledge of Property Management system and business intelligence tools (Opera PMS, RMS Cloud, ACCOR TARS ( Resaweb, Dataweb, ASA Rates, ANAIS), OTA Insight, Rent Master, Property Guru, Salesforce, Amadeus Delphi, TravelClick ihotelier, Air bnb, Site Minder, Staah, Accor Tars etc.).
Drove operational improvements which resulted in savings and improved profit margins.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Oversaw day-to-day operations of a 93-room hotel with staff of 32 employees.
Supervised front desk & Housekeeping teams and helped to resolve issues arising during shifts.
Boost occupancy by leveraging market knowledge and successful promotional strategies.
Communicate with clients and tenants while offering strategic solutions to remedy problems.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Respond to messages and inquiries from various parties and use well- developed active listening and open-ended questioning skills to promote quick issue resolution.
Organize and participate in AGM meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Approve monthly Owner lease payment.
Develop, review and submit property operating and capital budgets.
Promptly respond to tenant complaints and concerns for over 150 properties.
Maintain original leases and renewal documents in digital and hardcopy format for property management office.
Communicate effectively with owners, residents and on-site associates.
Used strong negotiating talents to obtain reasonable fees from contractor & Owners.
Verify income, assets and expenses and complete file tracking sheet for each applicant.
Communicate with landlord regarding building and tenant issues.
Responsible for delivering revenue performance goals.
Effectively manage inventory in Hotel pool and residential pool.
Set pricing strategy for all distribution channels (Leasing/rental portals, Online Travel agents and Wholesalers etc).
Act like transformation agent to bring technology analysing trends and to set inventory and pricing strategy for effective yield management.

Director of Sales and Marketing

Superior Hospitality Services

Auckland

06.2016 - 03.2020

Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
Produced P&L statements to enable research into loss-reduction strategies.
Cultivated and maintained strategic alliances with key partners and vendors.
Organized events and product presentations related to national conferences and conventions.
Managed sales promotions and marketing strategies on major social media sites.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

Leasing & Marketing Manager

Sarin Investments Limited

Auckland

08.2017 - 01.2019

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Attending AGM for different buildings.
Oversaw monthly collections of over 150,000 in funds, maintaining high payment rates by building positive relationships with tenants.
Collected rent and tracked resident payments and information in Rent Master.
Distributed and followed up on tenant renewal notices.
Kept meticulous records of all correspondence between management and tenants.
Performed background checks for tenant applications.
Marketed property to local businesses through collateral, emails and phone calls.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Delivered emergency 24-hour on-call service for tenants on building issues.
Responded to all Common Area Maintenance (CAM) inquiries.
Completed final move-out walk-throughs with tenants to identify any required repairs.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Analysed and evaluated monthly and quarterly financial statements.

Building & Leasing Manager

Dress Circle Apartments

Auckland

12.2014 - 08.2017

Managed operations, maintenance, and improvement of properties.
Directed financial operations for building to maintain optimal budget targets.
Planned and scheduled general maintenance, major repairs, and remodelling projects.
Inspected grounds and facilities to identify necessary repairs.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Maintained long-term relationships with property owners and to provide best-in-class leasing consultation.
Collected monthly rent payments and other fees, always properly recording and processing money.
Verified tenant incomes and other information before accepting lease applications.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Toured property with prospective tenants and provided wealth of information regarding its key features.
Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Network Administrator

VR Group of Hotels

Auckland

08.2011 - 12.2014

Maintaining records of computer and telephone system services for all users across all the hotels, Head office and server rooms.
Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Monitored stability of network and wireless services to deliver comprehensive stability.
Logged, resolved and escalated on-site and off-site issues.
Managed all software and hardware issues for end-users.
Planned, implemented and maintained wireless network strategy and operation.
Backed up company data to distributed storage centres to avoid massive data loss in event of network breach or failure.
Performed day-to-day LAN and WAN administration, maintenance and support.
Troubleshot failed drives, warnings and unscheduled reboots.
Assigned application access, security roles and permissions.
Configured, monitored and maintained email applications and virus protection software.
Performed necessary maintenance to support network availability.

Junior Network Administrator

Camelot Cathedral Square Hotel

Canterbury

05.2010 - 02.2011

Provided on-call support for network engineering duties.
Diagnosed network and server issues and pass on to the team for resolution.
Monitored networks and network devices to resolve technical problems quickly.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Escalated problems with knowledgeable support and quality service.
Maintained excellent attendance record, consistently arriving to work on time.
Developed team communications and information for weekly meetings.

Summary

Overview

Work History

Property Manager

Property Manager

Business Development Manager

Senior Property & Revenue Manager

Director of Sales and Marketing

Leasing & Marketing Manager

Building & Leasing Manager

Network Administrator

Junior Network Administrator

Education

NZ Standard of Residential Property Management Level 4 - Property Managment

Bachelor of Science - Information Technology

Bachelor of Science - Information Technology

Skills

References

Languages

Timeline

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