Vikrant Rathore

With over eight years of experience in customer service and fulfillment, I am a Business Management graduate from Wintec, Hamilton, New Zealand. Currently serving as a Customer Care Agent at CentralNic New Zealand Limited in Napier, I specialise in providing efficient customer support across multiple channels, including online chat and phone support, ensuring a professional and helpful communication experience for every customer. In my current role, I focus on delivering quality customer service, managing customer interactions, and providing friendly and timely follow-ups to ensure customer satisfaction. I am skilled in working with diverse demographic groups and communicating directly with clients through email, ensuring clarity and precision in every interaction. I also have hands-on experience navigating the new European GDPR privacy regulations, further solidifying my commitment to maintaining customer trust and privacy. I am now looking for new opportunities in customer fulfilment / support where I can apply my experience and continue to improve service delivery and customer satisfaction.

• Trained in time management and customer services best practices.
• I support neurodiversity and inclusive workplace practices.
• Awarded "Employee of the Month" at Griffin Healthcare (April2016).
• Volunteer experience with NZ Red Cross (November2014 – February2015).
• Experience with accounting software (Tally ERP9) and bookkeeping tasks.