Vilas Shivakumar

Contributed to New Zealand’s national oil spill response capability by supporting operational readiness, equipment reliability, and training delivery.

• Managed procurement of equipment, spare parts, and consumables, ensuring operational readiness and compliance with national standards.
• Plan and schedule quarterly and annual maintenance programs for national and regional response equipment.
• Maintain MNZ’s national stockpile ensuring high availability and compliance.
• Support teams in training and exercise programs across NZ regions.
• Contribute to leadership roles during national and regional response exercises.
• Supported development and delivery of technical training programs to enhance skills and preparedness among response teams.
• Enforce operational standards and safety policies.
• Operated and managed fleet vehicles and response vessels to support operational readiness.

Senior technical role supporting construction and forestry equipment operations.

• Led technicians and apprentices, improving service department performance and productivity through targeted training and support.
• Appraised and managed repair orders, job scopes, and maintenance workflows.
• Performed on-site and off-site diagnostics, repairs, and commissioning.
• Resolved application-related technical issues and customer concerns, enhancing user experience and satisfaction.
• Served as liaison between customers and service teams, ensuring high service quality and satisfaction.
• Ensured all work complied with Health, Safety, and environmental procedures.
• Delivered customer and operator training on John Deere products.
• Maintained accurate machine, service, and customer documentation.

Specialist technical support role for road construction and mineral extraction equipment.

• Conducted warranty repairs, preventative maintenance, and machine commissioning.
• Delivered product and application technical support for paving and milling equipment, enhancing customer understanding and usage.
• Trained operators and crew on equipment use to improve safety and efficiency.
• Diagnosed and repaired mechanical, hydraulic, and electrical systems, ensuring optimal equipment performance and reliability.
• Performed scheduled maintenance in line with OEM standards and service charts.
• Served as primary communication link between customers and company, facilitating effective service delivery.
• Inspected machine wear, analyzed failures, and defined repair scopes to address issues promptly.
• Maintained accurate service records, job reports, and compliance documentation to support regulatory adherence and service quality.

Progressed from Service Engineer to Senior Service Engineer supporting domestic and international operations for road construction and mineral extraction equipment.

• Performed machine installations, commissioning, and demonstrations across India and overseas markets.
• Delivered product, operator, and technical training programs to customers, dealers, and subsidiaries, improving operational competency and equipment utilization.
• Delivered onsite technical support to dealers and customers for application-related issues, enhancing service satisfaction.
• Managed warranty, preventive maintenance, and advanced troubleshooting to enhance equipment reliability and customer satisfaction.
• Serviced and repaired Wirtgen Group machinery in workshop and field environments, ensuring optimal equipment performance.
• Conducted inspections, analyzed machine condition, and developed scopes of repair.
• Coordinated daily service calls for team of technicians to ensure timely response to customer needs and balanced workload, improving service delivery.
• Provided continuous feedback to engineering and management teams for service and product improvement.