Summary
Overview
Work History
Education
Skills
Part Time Casual Work
References
Personal Information
Timeline
Generic

Viliami Lolohea

Opaheke,AUK

Summary

I have over seven years of experience in the youth care sector, during which I have undertaken extensive professional training, including Autism Spectrum training, Team Leader courses, Level 4 Youth Work Certification, FASD training, Family therapy training, Child Abuse awareness, CPI (Crisis Prevention Intervention) training, First Aid certification, and various seminars and cultural training such as Te Ao Māori.

Throughout my tenure, I have built strong, collaborative relationships with a wide range of stakeholders, including the Tamaki Placements Team, Oranga Tamariki National Office, Mana Mokopuna OPCAT Team, social workers, whānau, and the young people I support. These connections, alongside my training, have enabled me to provide effective, culturally responsive, and trauma-informed care, consistently prioritising the safety, wellbeing, and development of the youth in my care.

Overview

15
15
years of professional experience

Work History

Program Manager

Reconnect Family Services
Manukau , Auckland
02.2024 - Current

I currently manage the Kaitiaki Residential programme, delivering 24/7 emergency care for young people who are facing arrest in the community or experiencing placement breakdowns due to complex and unmanageable circumstances. The program operates across three residential homes, with the capacity to support up to 12 young people at any one time.

I lead a team of 33 staff, including a Team Lead, Youth Mentor, and three Senior Youth Workers. A key priority in my role is maintaining strong and effective relationships with Oranga Tamariki, and I have established positive rapport with National Office, Tāmaki placement coordinators, and social workers.

The service responds to a wide range of complex and high-risk challenges; however, I strongly believe that with the right structure, training, leadership, and staff attitude, we can consistently provide safe, responsive, and high-quality care to some of our most vulnerable young people.

Clinical Case Worker

Reconnect Family Services
Manukau , Auckland
01.2023 - 02.2024
  • Assessed client needs through comprehensive intake interviews and evaluations.
  • Developed individualized service plans to address unique client challenges.
  • Facilitated family therapy sessions to promote peer support and healing.
  • Conducted assessments of client's mental health status and determined appropriate interventions.
  • Searched for whanau to strengthen support systems for young individuals.
  • Conducted travel across NZ to provide ongoing assistance to families in caring for rangatahi.

Youth Mentor

Reconnect Family Services
Manukau , Auckland
05.2022 - 01.2023
  • Guided youth in developing life skills and personal goals.
  • Collaborated with families to create individualized support plans for youth.
  • Assisted in crisis intervention to address immediate youth needs effectively.
  • Documented interactions and maintained accurate records of youth progress.
  • Established relationships with local organizations providing resources or employment opportunities for young people.

Residential Youth Worker

Reconnect Family Services
Manukau , Auckland
02.2019 - 05.2022
  • Implemented daily routines to ensure structure and stability for youth residents.
  • Monitored behavior and reported changes to senior staff for appropriate intervention.
  • Maintained accurate documentation of incidents and progress for each resident.
  • Encouraged independent living skills such as budgeting, grocery
  • shopping, meal preparation.
  • Maintaining a safe environment for all.

Auckland Rugby Union Coaching
02.2018 - 06.2018
  • Mentor young athletes in diverse sports across multiple primary schools in South Auckland

Contracted Rugby Player

Tasman Makos ITM Cup
07.2015 - 11.2017
  • Resided in Nelson for a few years.

Contracted Rugby Player

Sunwolves Super Rugby
01.2016 - 07.2016
  • Lived in Japan for 6 months

Furniture Remover

Crown Relocation
Richmond, New Zealand
06.2015 - 08.2015
  • Unpacking Furniture
  • Carefully handling furniture in and out of houses

Labourer

Talley’s and Silverdory
Port Nelson, New Zealand
03.2015 - 06.2015
  • Handling fish
  • Stacking and sorting fish
  • Unloading freezer boats

Labourer

Richmond Wood & Coal
Richmond, New Zealand
01.2015 - 03.2015
  • Splitting firewood
  • Stacking
  • Operating tractor to reassemble firewood

Contracted Rugby League Player

New Zealand Warriors
Auckland, New Zealand
11.2010 - 10.2013
  • Participated in successful Junior Warriors squad, contributing to team dynamics and performance.
  • Coached school children, enhancing community engagement through sports initiatives.
  • Served as an official at 2013 1st XIII Rugby League Schoolboy Nationals, explaining tournament rules to players and coaches.
  • Communicated score updates to commentators during live matches for accurate reporting.

Education

NCEA Levels 1, 2 & 3 -

Otahuhu College
Auckland
09-2024

The Ultimate Leader Course -

EMA
09-2024

Certificate Autism Training -

Autism NZ
08-2023

Level 4 Youth Work Cert - Youth Work

Career Force
04-2023

Identifying And Responding To Vulnerability And Child Abuse -

Child Matters
07-2021

Certificate in Sports Leadership - Level 4

Te Wananga o Aotearoa
Auckland
01.2013

Rugby league refereeing course -

New Zealand Rugby League
Auckland
01.2013

Rugby league coaching course -

New Zealand Rugby League
Auckland
01.2013

Bachelor of Sport and Recreation -

AUT
Auckland
01.2012

Skills

My skills are grounded in the values that are most important to me Integrity—maintaining the integrity of my role and the organisation at all times Honesty—being direct and transparent with people, as this is the most effective way to achieve positive outcomes, regardless of how the message is received Respect—upholding respect in my work, and in all relationships with stakeholders and professionals

Throughout my seven-year tenure in the youth care sector, I have developed strong capabilities in staff leadership and management, providing therapeutic support to families, and effectively de-escalating and supporting young people across the autism spectrum with a range of additional disabilities

Part Time Casual Work

  • Lion Nathan Breweries, Ormiston, 07/01/18, 10/31/18, Picking alcohol orders on a small vehicle and setting up for forklift drivers before they are put on trucks and distributed.
  • Auckland Rugby Union Coaching, 02/01/18, 06/30/18, Coaching a variety of sports to kids at different primary schools around South Auckland.
  • Volunteer for Job Club, 02/01/17, 05/31/17, Assisting people who are trying to get their driver’s license.
  • Furniture Remover, Crown Relocation, Richmond, Nelson, 06/01/15, 08/31/15, Unpacking Furniture, Carefully handling furniture in and out of houses.
  • Labourer, Talley’s and Silverdory, Port Nelson, Nelson, 03/01/15, 06/30/15, Handling fish, Stacking and sorting fish, Unloading freezer boats.
  • Labourer, Richmond Wood & Coal, Richmond, Nelson, 01/01/15, 03/31/15, Splitting firewood, Stacking, Operating tractor to reassemble firewood.
  • Packer, Canterbury New Zealand, Auckland, 03/01/12, 03/31/12, Sorting and packing clothes into boxes., Organizing sale items for clearance., Assisting with retail aspect of things.

References

Available upon request.

Personal Information

License: Full License

Timeline

Program Manager

Reconnect Family Services
02.2024 - Current

Clinical Case Worker

Reconnect Family Services
01.2023 - 02.2024

Youth Mentor

Reconnect Family Services
05.2022 - 01.2023

Residential Youth Worker

Reconnect Family Services
02.2019 - 05.2022

Auckland Rugby Union Coaching
02.2018 - 06.2018

Contracted Rugby Player

Sunwolves Super Rugby
01.2016 - 07.2016

Contracted Rugby Player

Tasman Makos ITM Cup
07.2015 - 11.2017

Furniture Remover

Crown Relocation
06.2015 - 08.2015

Labourer

Talley’s and Silverdory
03.2015 - 06.2015

Labourer

Richmond Wood & Coal
01.2015 - 03.2015

Contracted Rugby League Player

New Zealand Warriors
11.2010 - 10.2013

NCEA Levels 1, 2 & 3 -

Otahuhu College

The Ultimate Leader Course -

EMA

Certificate Autism Training -

Autism NZ

Level 4 Youth Work Cert - Youth Work

Career Force

Identifying And Responding To Vulnerability And Child Abuse -

Child Matters

Certificate in Sports Leadership - Level 4

Te Wananga o Aotearoa

Rugby league refereeing course -

New Zealand Rugby League

Rugby league coaching course -

New Zealand Rugby League

Bachelor of Sport and Recreation -

AUT
Viliami Lolohea