Viliami Moala
Porirua,WGN
Summary
Skilled Youth Support Worker with experience in providing emotional, physical and educational support to young people. Strengths include strong communication skills, empathy, resilience and an ability to build rapport with youth from diverse backgrounds. Have delivered successful interventions and programs that promote positive behavior change, foster self-esteem, and encourage social integration.
Overview
15
15
years of professional experience
Work History
Youth Support Worker
PACT Group
Epuni, Lower Hutt
01.2025 - Current
- Monitored and evaluated youth progress, adapting programs to ensure effectiveness and relevance.
- Helping youth understand what it means to live independently, and providing guidance on how to access community services and resources, like healthcare, social services, or training programs.
- Advocating on their behalf in interactions with schools, social services, or legal systems, to make sure they are receiving the support they need.
- Developing tailored transition plans that address the young person’s specific needs and goals, such as housing, employment, education, and emotional support.
Mental Health Support Worker
Pathways
Tawa, WE
06.2024 - 01.2025
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
- Referred clients to external resources for additional support.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Assisted in the coordination of aftercare plans to ensure continuity of care post-discharge.
Service Coordinator
PACT Group
Epuni, Lower Hutt
12.2023 - 06.2024
- Making clinical recommendations, risk and behavior management, and allocating daily staffing resources. Coordinated care and treatment plans with secondary services, and other external stakeholders, such as DHB, Education, the Department of Corrections, and Oranga Tamariki. Training of support staff to increase their knowledge.
- Prepared and maintained accurate records and reports on services provided and client progress.
- Negotiated contracts and terms with service providers and vendors.
- Coordinated service schedules and appointments with clients.
Residential Youth Worker
Oranga Tamariki: Epuni Care and Protection Centre
Epuni, Lower Hutt
12.2022 - 11.2023
- Coaching rangatahi through our structured day, and through all life necessities.
- Participating in activities with our rangatahi.
- Supporting our rangatahi by helping them with their studies, teaching them life skills such as cooking, art, music, and cultural programs, and mentoring them to make positive life choices.
- Establishing rapport with youth, who has experienced trauma, and assisting with redirecting behaviour.
- Provided comprehensive assistance in multi-disciplinary environment.
Youth Specialist
Barnardo's
Naenae, Lower Hutt
10.2021 - 12.2022
- Established trusting relationships with youths by providing consistent support.
- Assisted in coordinating services such as health care, mental health counseling, tutoring, as needed.
- Developed relationships with families through home visits and outreach efforts.
- Facilitated group sessions focusing on topics such as conflict resolution, self-esteem building.
- Implemented behavior management techniques to encourage appropriate behavior from youth.
Residential Youth Worker
Te Roopu Awhina
Porirua, Wellington
10.2019 - 11.2021
- Maintained a safe environment by enforcing rules and regulations set forth by the facility.
- Participated in weekly case conferences to review client progress and develop new goals for youth.
- Conducted outreach to identify at-risk youths and connect them with appropriate support services.
- Provided support services to families of residents in order to ensure successful transition back into home life after release from residential care setting.
Residential Care Worker
Oranga Tamariki
Porirua, Wellington
06.2012 - 11.2019
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Use positive behavior management techniques to help youth navigate challenges and build coping strategies.
- Work directly with young people (often aged 12 to 17) in a residential care facility, providing emotional support, mentoring, and guidance.
- Manage difficult or high-stress situations, including crisis intervention and de-escalation.
Youth Worker
Wesley Community Action
Tawa, Wellington
01.2010 - 07.2012
- Encouraged youth participation in civic engagement opportunities within their communities.
- Monitored and evaluated youth progress, adapting programs to ensure effectiveness and relevance.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Collaborated with counsellors to communicate relevant information.
Education
Bachelor of Social Work - Social Work
Te Wananga O Aotearoa
Porirua02-2012
High School Diploma -
East High School
Salt Lake City, Utah06-1999
Skills
- Mentoring and coaching
- Child development
- Family engagement
- Youth development
- Conflict de-escalation
Languages
Samoan
Full Professional
Tonga
Full Professional
English
Full Professional
Timeline
Youth Support Worker
PACT Group
01.2025 - Current
Mental Health Support Worker
Pathways
06.2024 - 01.2025
Service Coordinator
PACT Group
12.2023 - 06.2024
Residential Youth Worker
Oranga Tamariki: Epuni Care and Protection Centre
12.2022 - 11.2023
Youth Specialist
Barnardo's
10.2021 - 12.2022
Residential Youth Worker
Te Roopu Awhina
10.2019 - 11.2021
Residential Care Worker
Oranga Tamariki
06.2012 - 11.2019
Youth Worker
Wesley Community Action
01.2010 - 07.2012
Bachelor of Social Work - Social Work
Te Wananga O Aotearoa
High School Diploma -
East High School
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