Vilma Austria

• Led a team of administrative professionals offering centralised pool of admin services across the organisation.
• Created and improved office efficiency by implementing streamlined administrative processes and procedures.
• Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
• Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
• Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
• Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
• Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

HIGHLIGHTS:

• Organised the first "Whanau Day" attended by staff and family members which fostered positive work environment.
• Editor and creator of the company-wide monthly newsletter.
• Supported strategic planning sessions, providing logistical support and compiling necessary background materials.

HIGHLIGHTS:

• Managed the New Zealand office and facilities.
• Streamlined the process of handling facility-related issues by working closely with vendors and suppliers.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Engaged with suppliers who promote sustainability thereby promoting environmental impact across the organisation.
• Maximized productivity and profitability through effective budget management and resource allocation.

HIGHLIGHTS:

• Developed and maximised focus groups to engage customers and gather feedback, resulting in improved product offerings.
• Established and managed a successful rewards program.
• Support the implementation of change management initiatives in Care to ensure a positive employee experience.
• Co-developed the company-wide Reward & Recognition programme.
• Led and trained a team of administrators/EAs.

HIGHLIGHTS:

• Served as a strategic partner to the Chief of Customer Care, driving improvement in the engagement and retention of staff through the successful implementation of a reward and recognition program.
• Developed the engagement team to reduce churn and boost morale.
• Creation of the Customers @ our Heart Reward Programme.

HIGHLIGHTS:

• Coordinated a highly successful National Sales Conference with participation from staff, vendors, and stakeholders.
• Organised and led a team responsible for planning and implementing events while also serving as a consultant for the company-wide version of the club.

HIGHLIGHTS:

• Implemented an efficient finance process that facilitated the on-time completion, signing off, and processing of PO's and invoices, enhancing collaboration among Network Managers and staff.
• Maximised office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.

HIGHLIGHTS:

• Served as project lead in the successful relocation of GSKNZ office/headquarters and implemented efficient systems for tracking inventory and proper storage conditions for valuable GSKNZ collections.
• Facilitated a successful transition into the new office through skilled negotiation, resulting in mutual satisfaction for both the Consumer and Pharma Directors.
• Organised mid-year Pharma Conference, Country Audit in record time.

HIGHLIGHTS:

• Streamlined office operations by implementing efficient management systems and processes.
• Optimized office space utilization by reorganizing workspaces for better efficiency and collaboration.
• Developed strong relationships with vendors to negotiate favourable contracts for cost-saving purposes without compromising on quality or service delivery.
• Significantly reduced operational costs by 20% with meticulous budget planning, monitoring, and resource allocation.

HIGHLIGHTS:

As an Office/Admin Manager, I streamlined administrative processes and implemented tools improving operational efficiency by up to 30%. Additionally, I provided exceptional executive support by coordinating high impact meetings, events and optimizing the CE's schedule to align with strategic priorities.