Vilma Moreloy
Papamoa,Papamoa Beach
Summary
Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
ADMINISTRATIVE, CUSTOMER SERVICE AND SALES
Telecom Argentina, Telecommunications Group
2015.09 - 2017.04
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
ADMINISTRATIVE, CUSTOMER SERVICE AND SALES
Claro AMX Argentina, Telecommunications Group
2011.03 - 2015.07
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
ADMINISTRATIVE AND OFFICE SUPPORT
Moderna Pharmacy
2009.03 - 2011.02
- Prepared health insurance reports and completed general administrative duties to support office workflow and develop outcomes.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Provided administrative support to staff members, streamlining office processes and increasing efficiency.
- Assisted colleagues with administrative tasks, fostering teamwork and supporting overall office success.
RETAIL, SALES
Cardon
2004.04 - 2008.07
- Tagged and prepared new merchandise for retail sales.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
CUSTOMER SERVICE, WAITRESS
Marvel Restaurant
2017.06 - 2017.11
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
CHILDREN CARE
Diverse families' home
2018.02 - 2019.01
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
AFTER SCHOOL TEACHER
Meadowbank School
2019.02 - 2019.11
- Observed and monitored children's play activities to promote healthy, safe environment.
ECE TEACHER
New Shoots
2020.09 - Current
- Developed strong relationships with parents through regular communication, involving them in their child''s education process.
Education
Accounting Support Services
Toi Ohomai
Tauranga, NZ08.2023
Diploma - Early Childhood Education
ICL
Auckland, NZ07.2019
NZ CERTIFICATE - Teaching English to Speakers other Languages
ICL
Auckland, NZ09.2018
CERTIFICATE - Bank Administrative
ITTE
Argentina11.2015
DIPLOMA - Public Relations
CESER
Argentina12.2006
DIPLOMA - Cabin Crew
CNA
Argentina08.2003
Skills
- A drive for precision and complying with deadline
- Professional and ethical behavior
- Outstanding time-management and organizational abilities
- Friendly and kind personality
- Proficient with Microsoft Office Suite and Xero software
- Computer Skills
- Customer Service
- Data Entry
Additional Information
See achievement below in Accounting Support Services
https://www.credly.com/badges/92373e00-96a3-495b-bb0c-4f090a8a0c38/public_url
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
ECE TEACHER
New Shoots
2020.09 - Current
AFTER SCHOOL TEACHER
Meadowbank School
2019.02 - 2019.11
CHILDREN CARE
Diverse families' home
2018.02 - 2019.01
CUSTOMER SERVICE, WAITRESS
Marvel Restaurant
2017.06 - 2017.11
ADMINISTRATIVE, CUSTOMER SERVICE AND SALES
Telecom Argentina, Telecommunications Group
2015.09 - 2017.04
ADMINISTRATIVE, CUSTOMER SERVICE AND SALES
Claro AMX Argentina, Telecommunications Group
2011.03 - 2015.07
ADMINISTRATIVE AND OFFICE SUPPORT
Moderna Pharmacy
2009.03 - 2011.02
RETAIL, SALES
Cardon
2004.04 - 2008.07
Accounting Support Services
Toi Ohomai
Diploma - Early Childhood Education
ICL
NZ CERTIFICATE - Teaching English to Speakers other Languages
ICL
CERTIFICATE - Bank Administrative
ITTE
DIPLOMA - Public Relations
CESER
DIPLOMA - Cabin Crew
CNA
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