Vilma Moreloy
Papamoa,Papamoa Beach
Summary
Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
ADMINISTRATIVE, CUSTOMER SERVICE AND SALES
Telecom Argentina, Telecommunications Group
Argentina
09.2015 - 04.2017
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
ADMINISTRATIVE, CUSTOMER SERVICE AND SALES
Claro AMX Argentina, Telecommunications Group
Argentina
03.2011 - 07.2015
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
ADMINISTRATIVE AND OFFICE SUPPORT
Moderna Pharmacy
Argentina
03.2009 - 02.2011
- Prepared health insurance reports and completed general administrative duties to support office workflow and develop outcomes.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Provided administrative support to staff members, streamlining office processes and increasing efficiency.
- Assisted colleagues with administrative tasks, fostering teamwork and supporting overall office success.
RETAIL, SALES
Cardon
Argentina
04.2004 - 07.2008
- Tagged and prepared new merchandise for retail sales.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
CUSTOMER SERVICE, WAITRESS
Marvel Restaurant
Auckland
06.2017 - 11.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
CHILDREN CARE
Diverse families' home
Auckland
02.2018 - 01.2019
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
AFTER SCHOOL TEACHER
Meadowbank School
Auckland
02.2019 - 11.2019
- Observed and monitored children's play activities to promote healthy, safe environment.
ECE TEACHER
New Shoots
Bayfair
09.2020 - Current
- Developed strong relationships with parents through regular communication, involving them in their child''s education process.
Education
Accounting Support Services
Toi Ohomai
Tauranga, NZ08.2023
Diploma - Early Childhood Education
ICL
Auckland, NZ07.2019
NZ CERTIFICATE - Teaching English to Speakers other Languages
ICL
Auckland, NZ09.2018
CERTIFICATE - Bank Administrative
ITTE
Argentina11.2015
DIPLOMA - Public Relations
CESER
Argentina12.2006
DIPLOMA - Cabin Crew
CNA
Argentina08.2003
Skills
- A drive for precision and complying with deadline
- Professional and ethical behavior
- Outstanding time-management and organizational abilities
- Friendly and kind personality
- Proficient with Microsoft Office Suite and Xero software
- Computer Skills
- Customer Service
- Data Entry
Additional Information
See achievement below in Accounting Support Services
https://www.credly.com/badges/92373e00-96a3-495b-bb0c-4f090a8a0c38/public_url
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
ECE TEACHER
New Shoots
09.2020 - Current
AFTER SCHOOL TEACHER
Meadowbank School
02.2019 - 11.2019
CHILDREN CARE
Diverse families' home
02.2018 - 01.2019
CUSTOMER SERVICE, WAITRESS
Marvel Restaurant
06.2017 - 11.2017
ADMINISTRATIVE, CUSTOMER SERVICE AND SALES
Telecom Argentina, Telecommunications Group
09.2015 - 04.2017
ADMINISTRATIVE, CUSTOMER SERVICE AND SALES
Claro AMX Argentina, Telecommunications Group
03.2011 - 07.2015
ADMINISTRATIVE AND OFFICE SUPPORT
Moderna Pharmacy
03.2009 - 02.2011
RETAIL, SALES
Cardon
04.2004 - 07.2008
Accounting Support Services
Toi Ohomai
Diploma - Early Childhood Education
ICL
NZ CERTIFICATE - Teaching English to Speakers other Languages
ICL
CERTIFICATE - Bank Administrative
ITTE
DIPLOMA - Public Relations
CESER
DIPLOMA - Cabin Crew
CNA