Vimla
Wellington,WGN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and propel business outcomes.
Overview
14
14
years of professional experience
Work History
Healthcare Assistant
Metlifecare
03.2022 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifting patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and other assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Customer Service Representative
Mobil Gas Station
03.2019 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Electronic Data Interchange
Trevelyan's Pack & Cool
02.2018 - 12.2019
- Trained customer service personnel in strategies for supporting electronic data interchange activities.
- Trailed and selected development technologies such as electronic data interchange (EDI) generation tools.
- Ensured accurate data entry of physician orders into electronic health record systems for proper implementation by clinical staff.
- Collaborated with IT staff to implement secure electronic records management systems, safeguarding sensitive data.
- Increased accuracy in case tracking by utilizing electronic databases for efficient data retrieval and organization.
- Ensured data accuracy by performing regular audits of electronic and paper-based records.
Senior Software Tester
Samsung Research Institute Noida, Uttar Pradesh
06.2010 - 05.2017
- Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.
- Assisted team with development of web-based applications in Agile environment.
- Supported Agile development methodologies by actively participating in sprint planning meetings and providing valuable input during daily standups.
- Verified acceptance by developing and implementing automated and manual application features and regression tests.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Carried out tests to identify, report and repair bugs and glitches.
- Managed defect tracking systems efficiently, prioritizing issues based on severity and potential business impact for prompt resolution.
- Collaborated with product owners to stay current on intended functionality.
- Supported test review, defect control and configuration management within delivery pipeline.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Education
Bachelor of Science - Bachelor Science -Information Technology
Punjab Technical University
Delhi-India03.2010
Skills
- Time Management
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Microsoft Excel
- Follow-up skills
- Problem-Solving
- Attention to Detail
- Multitasking
- Computer Skills
- Calm Under Pressure
- Organization and Time Management
- Decision-Making
- Agile Methodology
- Scrum Framework
- Friendly, Positive Attitude
Accomplishments
Samsung Electronic Pvt Ltd ,India :
Employee of the month, March 2012
Employee of the year Bonus, July 2020 — July 2020
International trip to "Korea" for quality assurance training.
Domestics trip for regional testing and Field Testing
Timeline
Healthcare Assistant
Metlifecare
03.2022 - Current
Customer Service Representative
Mobil Gas Station
03.2019 - 02.2022
Electronic Data Interchange
Trevelyan's Pack & Cool
02.2018 - 12.2019
Senior Software Tester
Samsung Research Institute Noida, Uttar Pradesh
06.2010 - 05.2017
Bachelor of Science - Bachelor Science -Information Technology
Punjab Technical University
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