Vinau Seviuta
Papatoetoe,AUK
Summary
- Hardworking Banker familiar with setting up new accounts for customers, following though with queries and providing solutions to customers. Excellent organizational, relationship-building and documentation skills.
- Prepared to offer years of related experience to a challenging position with room for advancement.
- Goal-driven banking professional and well-versed in managing diverse customer needs with speed and efficiency.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
NZCC Service Consultant
ANZ Banking Group
11.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Personal Banker
ANZ Banking Group
07.2016 - 07.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, and securities.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
- Assisted in putting together comprehensive home loan and personal loans.
Teller
ANZ Banking Group
08.2013 - 07.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Foreign Exchange Consultant
Western Union
01.2011 - 08.2013
- Enhanced customer satisfaction by providing efficient and accurate foreign exchange transactions.
- Provided exceptional customer service under tight deadlines, prioritizing tasks efficiently during periods of high volume traffic.
- Streamlined the foreign exchange process for customers by maintaining up-to-date knowledge of global market trends and regulations.
- Maintained a secure work environment by following strict cash handling procedures and verifying customer identification documents.
- Educated clients on emerging market fluctuations to better inform their foreign currency decisions.
- Collaborated with team members to ensure seamless service during peak business hours, minimizing wait times for customers.
- Resolved complex inquiries pertaining to foreign exchange rates, fees, conversion calculations effectively.
Education
Bachelor of Arts - Accounting And Economics
University of The South Pacific
Suva, FijiSkills
- Customer Service
- Attention to Detail
- Excellent Communication
- Positive Attitude
- Opportunity Identification
- Interpersonal Skills
Reference
- Kalesi Baleisolomone - Branch Manager, Lautoka, Fiji
- Linda Hanfakaga - Senior Retail Manager, Samoa
- Ilai Ratu - Senior Personal Banker, Lautoka
Timeline
NZCC Service Consultant
ANZ Banking Group
11.2023 - Current
Personal Banker
ANZ Banking Group
07.2016 - 07.2023
Teller
ANZ Banking Group
08.2013 - 07.2016
Foreign Exchange Consultant
Western Union
01.2011 - 08.2013
Bachelor of Arts - Accounting And Economics
University of The South Pacific
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