Vinay Saini
North Shore,AUK
Summary
Adaptable and enterprising Restaurant General Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
14
14
years of professional experience
Work History
Restaurant General Manager
Restaurant Brands NZ
07.2015 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Motivated staff to perform at peak efficiency and quality.
Customer Service Representative
Tech Mahindra
08.2009 - 09.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma in Applied Management - Project Management
New Zealand Career College
Auckland, NZ04.2016
Diploma in Automobile Engineering - Science Education
Technical Education
Panchkula, India06.2013
Skills
- Business Management
- Customer Engagement
- Food Safety
- Staff Management
- Operations Management
- Business Operations Expertise
- Customer-Oriented
- Performance Improvement
- Inventory Control and Record Keeping
- Inventory Management
- Talent Development
Timeline
Restaurant General Manager
Restaurant Brands NZ
07.2015 - Current
Customer Service Representative
Tech Mahindra
08.2009 - 09.2010
Diploma in Applied Management - Project Management
New Zealand Career College
Diploma in Automobile Engineering - Science Education
Technical Education
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