VINAYA EDWIN
251,Fox Street,Hamilton East,New Zealand
Summary
Enthusiastic and customer-focused professional with extensive experience in retail and hospitality.Proven ability to deliver exceptional service, handle diverse tasks, and maintain high standards in fast-paced environments. Skilled in addressing customer needs, managing inquiries through various channels, and supporting marketing initiatives. Committed to providing a positive environment and contributing to team success.
Overview
4
4
years of professional experience
Work History
Team lead
Talview
12.2023 - 06.2024
- Assisted with the onboarding process for new hires also providing necessary training
- Provided motivation and encouragement to team members to achieve high performance
- Organized and lead team meetings by offering feedbacks to oversee the quality of work.
Customer Service Representative
Talview
08.2023 - 12.2023
- Greeting and assisting customers.
- Handled customer inquiries and resolved issues with empathy and patience
- Worked collaboratively with team members to achieve goals and to maintain a positive environment.
Retail Sales Associate
Zudio
03.2023 - 08.2023
- Greeted customers and helped with product questions, selections,purchases and locating items.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed payments accurately,ensuring efficient transactions.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Lodge Caretaker
Carmel Comforts
08.2020 - 12.2020
- I was responsible to check guests in and out, handle reservations and address guest inquiries
- Handling guest complaints and feedback, ensure a high level of guest satisfaction
- Supervising and coordinating the cleaning operations
- Preparing and serving morning coffee and tea for guests.
Education
MCA -
Mount Carmel College Bangalore
BCA -
St. Philomena's College (Autonomous) Mysore
Skills
- Excellent team work and co-ordination skills
- Active listening
- Dedicated and Confident
- Patience
- Communication Skills
Self-Motivated
Flexible and Adaptable
References
- Nithin Thomas Puthupparambil, Waimakariri District Council, Transportation Engineer, nithin.puthupparambil@wmk.govt.nz, 0272083043,0800965468
- Sweety Kumari, Talview, Customer success manager, sweety.k@talview.com, +918073812030
Timeline
Team lead
Talview
12.2023 - 06.2024
Customer Service Representative
Talview
08.2023 - 12.2023
Retail Sales Associate
Zudio
03.2023 - 08.2023
Lodge Caretaker
Carmel Comforts
08.2020 - 12.2020
MCA -
Mount Carmel College Bangalore
BCA -
St. Philomena's College (Autonomous) Mysore