Vincent Lum
Whitiora,WKO
Summary
Restaurant Manager role proven history of leadership, planning and problem solving. Adept collaboration with accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
Waikato, Hamitlon
05.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
Store Manager
Burger King
Fiji Island, Nadi
03.2017 - 04.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Analyzed financial data to identify areas of improvement.
- Implemented efficient systems for tracking stock movement.
- Ensured compliance with safety regulations and company policies.
Assistant Store Manager
Burger King
Fiji Island , Nadi
07.2016 - 03.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
Duty Manager
Burger King
Fiji Island, Nadi
11.2015 - 07.2016
- Developed and implemented strategies to improve customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Maintained accurate records of staff attendance, sales figures and stock levels.
Education
Some College (No Degree) - Primary School
Maigania Muslim Primary School
Fiji IslandSome College (No Degree) -
Nadi Muslim Collage
Fiji Island Skills
- Cost Reduction
- Money Handling
- Employee Performance Evaluations
- Operations Management
- Task Delegation
Languages
English
Full Professional
Fiji Hindi
Full Professional
Fijian
Limited
Certification
Mc Donalds Fiji
- Shift Supervisors Course (Vuvale Restaurant Fiji ltd)
- Shift Supervisors Course (Mc Donalds New Zealand ltd)
- Crew Trainers Development Program
- Crew Trainer of the Qtr
Accomplishments
- Burger King Golden Crown Year 2023 (New Zealand )
- Restaurant Manager of the year 2020 (Fiji Island)
- Bronze Pin ( Mc Donalds Fiji )
References
References available upon request.
Timeline
Assistant Manager
Burger King
05.2023 - Current
Store Manager
Burger King
03.2017 - 04.2023
Assistant Store Manager
Burger King
07.2016 - 03.2017
Duty Manager
Burger King
11.2015 - 07.2016
Some College (No Degree) - Primary School
Maigania Muslim Primary School
Some College (No Degree) -
Nadi Muslim Collage
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