Vincent Yang
Pinehill,Auckland
Summary
Strong problem-solving abilities, willingness to learn, and excellent communication skills. Well-prepared to contribute to team success. Driven to achieve positive results and eager to take on new challenges to advance organization objectives. Dedicated and enthusiastic, ready to tackle any task.
Overview
11
11
years of professional experience
Work History
Fraud Detection & Prevention Analyst
Suncorp New Zealand
02.2021 - Current
- Increased efficiency by streamlining data analysis processes and improving Fraud data quality
- Knowledge in Claims and Underwriting processes
- Project and testing experience – KBS implementation, Cognos upgrade, CCaaS (Genesys Cloud) on boarding, IBM i2 testing
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Took the lead on several internal fraud initiatives
Operations Analyst – Motor Claims
Suncorp New Zealand
07.2018 - 02.2021
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Facilitated knowledge sharing sessions, boosting team efficiency and innovation.
Claims Consultant (ANZ)
Suncorp New Zealand
04.2015 - 07.2018
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
- Trained new hires on claims procedures, ensuring a seamless transition into their roles as Claims Consultants.
- Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
Windscreen Consultant
Suncorp New Zealand
10.2014 - 04.2015
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Enhanced team productivity with implementation of agile methodologies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Claims administration assistant
Suncorp New Zealand
04.2014 - 10.2014
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Immigration Law and Practice in NZ course -
Massey University
01-2010
Bachelor of Arts - Japanese & Chinese
Auckland University
01-2009
High School -
Westlake Boys High School
01-2005
Skills
- Critical thinking
- Process improvements
- Team collaboration and leadership
- Attention to detail
- Continuous improvement
- Analytical thinking
- Time management
Timeline
Fraud Detection & Prevention Analyst
Suncorp New Zealand
02.2021 - Current
Operations Analyst – Motor Claims
Suncorp New Zealand
07.2018 - 02.2021
Claims Consultant (ANZ)
Suncorp New Zealand
04.2015 - 07.2018
Windscreen Consultant
Suncorp New Zealand
10.2014 - 04.2015
Claims administration assistant
Suncorp New Zealand
04.2014 - 10.2014
Immigration Law and Practice in NZ course -
Massey University
Bachelor of Arts - Japanese & Chinese
Auckland University
High School -
Westlake Boys High School
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