Vincent (Vinnie) Campbell
Tauranga,Papamoa
Summary
Proven leader in fostering relationships and enhancing stakeholder satisfaction by identifying customer needs and ability to resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
High level of cultural competency and experienced in crisis management and mediation, with a proven record for achieving significant efficiency improvements and client satisfaction through strategic initiatives and effective team collaboration. Results-driven leader with a positive attitude and skilled at providing high-quality advice and guidance to executive management.
Overview
16
16
years of professional experience
Work History
Pou Ahurea (Cultural Advisor)
KPMG
09.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground, using Māori values and principles.
- Cross-trained non-Māori staff to maximise team agility and performance.
- Achieved organisational and personal goals by developing and executing strategic plans and performance metrics.
- Assisted in drafting and revision of policy documents, improving clarity and compliance.
- Identified opportunities for process and systems improvements, resulting in increased efficiency and staff and client satisfaction.
- Managed budget allocations to prioritise spending on initiatives, events and projects optimising resource utilisation.
- Accomplished multiple tasks within established timeframes.
- Guide the Firm in all things Māori.
- Oversee Te Moana Nui a Kiwa, KPMG's Māori and Pasifika network.
- Implemented risk mitigation measures through careful assessment of potential threats associated with various projects or initiatives, minimising negative impacts on Māori and KPMG's reputation.
- Enhanced stakeholder and client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery with a Māori lens.
- Supported client facing teams by providing subject matter expertise during complex and difficult Government and Māori sector engagements.
- Enhanced high-performing teams through effective recruitment, onboarding and retention of key Māori talent.
- Mentored middle management and junior team members for career advancement, fostering a pipeline of future Māori leaders within the Firm.
- Led cross-functional teams to achieve project and initiative goals.
- Fostered partnerships with te ao Māori industry leaders, enhancing KPMG's reputation and creating new business opportunities.
- Maintained open communication and accountability by presenting regular updates on project status to executive management and Boards.
- Developed and implemented project plans and budgets to ensure successful execution.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Spearheaded the development and delivery of Tangaroa Ararau, KPMG's award winning 12mth Māori leadership development programme.
- Spearheaded the development and delivery of Te Kai a te Rangatira, KPMG's internal cultural capability programme.
- Spearheaded the development and delivery of Wainuiātea, KPMG's first Māori culturall app.
- Organised successful events by coordinating logistics, managing budgets, and overseeing promotional activities.
- Organized and led community engagement events to strengthen local partnerships.
Senior Business Relationship Manager
Callaghan Innovation
08.2014 - 09.2021
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Managed a portfolio of key Māori businesses, collectives, iwi, land trusts and incorporations looking to diversify their asset bases through innovation, technology and research & development.
- Developed and delivered comprehensive cultural training programs for client facing teams working in the Māori economy.
- Implemented robust risk management strategies to protect the organisation from cultural misappropriation and possible reputational damage.
- Developed and delivered comprehensive training programs for new team members, enhancing confidence, skillsets and knowledge.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for cultural capability building to enhance business growth.
- Collaborated with Board and senior management to provide customer feedback and recommend operational changes to meet emerging trends.
- Supported Senior Management, by providing subject matter expertise during complex Māori economy engagements and conflict. resolutions.
- Evaluated client / stakeholder feedback data to develop targeted strategies and solutions for improving customer experience for Māori.
- Developed customised solutions in response to unique client needs, fostering long-term relationships and partnerships.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long term relationships.
- Communicated regularly with clients and stakeholders to understand needs, evaluate current product suite and cross-sell new products where appropriate.
- Spearheaded development and implementation of Callaghan Innovations cultural app Te Pou Herenga.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with Māori economy customers and stakeholders to discuss and ascertain needs and tailor solutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Spearheaded development and implementation of Rukuhia, Callaghan Innovations Māori Innovation programme.
- Spearheaded the build of Te Whare o Māui, Callaghan Innovations Māori Innovation Hub.
- Spearheaded - Āmua Ao - 100 Rangatahi to Stanford University & Silicon Valley with NZQA
- Spearheaded development and implementation of Callaghan Innovations iwi secondments programme.
- Spearheaded development and implementation of Kia Maia, Callaghan Innovations two-day marae based cultural experience for all new staff.
- Spearheaded and led numerous Māori Economy focused overseas delegations to Singapore, Ireland and United States of America.
Senior Advisor Māori
Department of Corrections
03.2012 - 03.2014
- Mentored and trained highly talented staff, which prepared team members for providing culturally authentic service to stakeholders and Māori communities.
- Enhanced staff, stakeholder and community relationships by providing strategic advice and guidance on te ao Māori and legislative trends and best practices.
- Led change management initiatives to improve organisational effectiveness and community engagements to support long-term trusted relationships.
- Maintained extensive professional network and leveraged connections to ensure Corrections were delivering sustainable solutions for Māori communities.
- Increased team efficiency with regular training sessions and performance reviews, leading to more empowered and engaged work force.
- Implemented risk mitigation measures through careful assessment of potential threats associated with various projects or initiatives, minimizing negative impacts on Māori and the Department.
- Established strong networks and relationships with key stakeholders through consistent communication and collaboration efforts, promoting mutual success.
- Consulted with Māori communities and other key stakeholders advised on communication and interaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Spearheaded development and delivery of Community Probations Māori and Pasifika Whānau Engagement Model.
- Spearheaded development and delivery of Community Probations cultural capability training in NZ.
- Provided oversight to Community Probation Māori network.
Area Kaiwhakahaere
Department of Corrections
09.2008 - 03.2012
- Maintained open line of communication with offenders whānau and communities by ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners and providers, strengthening collaboration on joint initiatives.
- Established effective communication channels by collaborating with various Government and non-Government departments and stakeholders.
- Served as a key point of contact for cross-functional teams during complex engagements with Māori communities.
- Delivered comprehensive reports summarizing progress, challenges faced, and potential solutions in timely manner.
- Facilitated negotiations between internal departments and external partners to reach beneficial agreements for Māori.
- Managed conflict resolution, between The Department and community ensuring positive outcomes for all parties involved in disputes or disagreements.
- Enhanced interdepartmental cooperation through regular meetings, information sharing, and joint initiatives.
- Organised and led community engagement events to strengthen local partnerships with Māori.
Education
Post Graduate Degree in Management - Business
University of Waikato
Hamilton, NZ2012
Batchelor of Social Sciences - Psychology & Māori
University of Waikato
Hamilton, NZ04.2008
Te Pōkaitahi / Te Pōkairua - Te Reo Māori Me Ōna Tikanga
Te Ataarangi
Hamilton2006
Skills
- Relationship Building & Stakeholder Management
- Excellent Communication
- Decision-Making & task prioritisation
- Teamwork and Collaboration
- Problem-solving abilities
- Collaborative Teamwork
- Cultural Competency
- Mediation and crisis intervention
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
Timeline
Pou Ahurea (Cultural Advisor)
KPMG
09.2021 - Current
Senior Business Relationship Manager
Callaghan Innovation
08.2014 - 09.2021
Senior Advisor Māori
Department of Corrections
03.2012 - 03.2014
Area Kaiwhakahaere
Department of Corrections
09.2008 - 03.2012
Te Pōkaitahi / Te Pōkairua - Te Reo Māori Me Ōna Tikanga
Te Ataarangi
Post Graduate Degree in Management - Business
University of Waikato
Batchelor of Social Sciences - Psychology & Māori
University of Waikato
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