Vinisha Jadhav

Developed backend services using C#, .NET, and SQL to enhance business functionality and optimize performance. Designed SQL schemas, stored procedures, and queries, boosting system efficiency by 30%. Integrated Salesforce with external systems via RESTful APIs, automating data flows and reducing manual processes by 20%. Utilized Confluence for documentation and team collaboration. Led migration of .NET apps to Azure, reducing operational costs by 15%. Collaborated with front-end teams to ensure seamless API integration and participated in Agile ceremonies to improve team productivity.

Provided exceptional customer service via phone, email, and chat, addressing technical and account inquiries. Managed support requests using Salesforce, improving ticket tracking and resolution time. Used SQL to query customer records and generate tailored solutions, enhancing customer experience. Collaborated with IT to optimize backend systems in C# and .NET, boosting team productivity by 20%. Created Confluence knowledge articles to reduce repetitive service requests by 15%.

Provided first-line technical support, resolving hardware, software, and access issues. Used SQL to diagnose system bottlenecks and optimize performance. Administered Salesforce environments, including configuration, reports, and troubleshooting with Apex and SOQL. Created user guides and FAQs in Confluence for CRM training and support. Conducted software updates and patches, ensuring system security and stability. Collaborated with teams to deploy C# and .NET tools, reducing ticketing time by 30%. Followed ITIL frameworks for timely issue resolution.