Summary
Overview
Work History
Education
Skills
Attributes
Keyachievementsandawards
References
Timeline
Generic

Vinitha Shaji

Takanini,New Zealand

Summary

Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.


Overview

12
12
years of professional experience

Work History

Staff support

University of Auckland
09.2021 - Current
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Met with department supervisors and provided staff support to attain organizational goals.
  • Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.

Administrator (part time)

DHB Vaccination centre
07.2021 - 02.2022
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Shift Manager

McDonalds
09.2019 - 04.2021
  • Deliver fast, friendly and efficient service with the goal of exceeding customer expectations and meeting company KPIs
  • Promoted to Shift Supervisor in recognition of my hard work and commitment to the branch
  • Supervise, lead and motivate a team of up to 7 in the evening shift from 5pm to 12.30am
  • Train all new staff on company policies and closing procedures as well as provide support and guidance to each member
  • Looking after the online staff training (Elearning) of three different stores
  • Prepare rosters to ensure adequate staff cover over peak times
  • Efficiently operate the POS system to process orders and complete sales plus accurately handle cash
  • Maintain strict hygiene and food safety standards in accordance with company guidelines as well as meet all sanitation and cleaning requirements
  • Quietly and efficiently deal with customer refunds, exchanges and complaints, ensuring each person is happy with the outcome
  • Facilitate and participate in regular stock takes as well as reviewing inventory and ordering stock as required
  • Provide a report of any discrepancies and problems to the Restaurant General Manager
  • Received ‘Customer Maniac Award’ for my branch achieving 100/100 for demonstrating excellent team work and great customer service

Assistant manager / Administrator

KFC
12.2017 - 12.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Shift Supervisor

KFC
01.2015 - 11.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Team Member

KFC
11.2013 - 01.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Customer Service Representative | Administrator

Education Overseas Academy
06.2012 - 07.2013
  • Assisted across a wide range of administration and customer service tasks, primarily helping clients with the immigration process and providing information on services
  • Answered phones and greeted visitors to reception, directing calls or responding effectively to enquiries
  • Developed and maintained good customer relationships by providing prompt, knowledgeable and courteous service
  • Collected and coordinated information from branches to create client files including photocopying, scanning, and checking certificates and documents
  • Assisted candidates with their paperwork and visa applications
  • Scheduled educational fairs and meetings for the company to build the customer base
  • Found great personal satisfaction in completing duties to a very high standard and always within agreed time frames

Education

Diploma in Business Level 6 -

Linguis International Institute
01.2015

Diploma in Business Level 5 -

Linguis International Institute
01.2015

Diploma in Financial Accounting and Peachtree -

G-Tec Computer Education
01.2013

Skills

  • Excellent communicator
  • Customer focused
  • Training and supervising
  • General administration
  • Data entry
  • Electronic filing
  • Manual filing
  • Typing
  • Correspondence
  • Document processing
  • Financial practices
  • Accounting practices
  • Problem-solving skills
  • Attention to detail
  • Team player
  • Independent projects
  • Practical
  • Analytical
  • Time management
  • Prioritisation
  • Work under pressure
  • Proficient computer user
  • Microsoft Office suite
  • Computerised point-of-sale systems
  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety

Attributes

  • Keen and active learner
  • Cooperative
  • Friendly and helpful
  • Tolerant and calm
  • Staff Supervision
  • Time management
  • Motivating employees
  • Quiet and respectful
  • Good listener
  • Non-judgemental
  • Highly organised

Keyachievementsandawards

  • University of Auckland, Certificate of Recognition for Demonstrating value of UOA Staff Service Centre June 2022 and October 2022
  • Linguis International Institute, Christchurch, New Zealand, Student of the Year: Level 6, 12/31/14
  • Linguis International Institute, Christchurch, New Zealand, Student of the Month: Level 6, 11/30/14
  • Linguis International Institute, Christchurch, New Zealand, Student of the Month: Level 5, 11/30/13

References

Referees are happily provided upon request.

Timeline

Staff support

University of Auckland
09.2021 - Current

Administrator (part time)

DHB Vaccination centre
07.2021 - 02.2022

Shift Manager

McDonalds
09.2019 - 04.2021

Assistant manager / Administrator

KFC
12.2017 - 12.2018

Shift Supervisor

KFC
01.2015 - 11.2017

Team Member

KFC
11.2013 - 01.2015

Customer Service Representative | Administrator

Education Overseas Academy
06.2012 - 07.2013

Diploma in Business Level 5 -

Linguis International Institute

Diploma in Financial Accounting and Peachtree -

G-Tec Computer Education

Diploma in Business Level 6 -

Linguis International Institute

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Vinitha Shaji