C,C,Java, SQL, Python
Vino Govindan
AI Product Manager
Summary
AI Product Manager and versatile leader with 12+ years of experience delivering data-driven products that unlock revenue, productivity, and efficiency - across telecom, marketing, and banking. Specialized in turning ML and LLM innovation into commercial outcomes: $40M+ revenue, $5M+ GM uplift, and 30% productivity gains. Known for leading with clarity in ambiguity, shipping fast, and aligning AI strategy with business impact.
Overview
13
13
years of professional experience
Work History
Product Manager in Data & AI
Spark NZ
05.2023 - Current
- Led discovery workshops across 23 sales hubs to shape roadmap and prioritize AI products backlog - contributing to $40M annual revenue in sales channels.
- Owned the roadmap for 7 AI models focused on acquisition, growth, and retention, including Customer Contact strategy for customer re-segmentation and generating ~15K qualified leads/month and $5M+ annual GM.
- Automated 4 ML - driven Marketing eDM campaigns leveraging propensity scores to better target campaigns - achieved $100K uplift in 60 days.
- Shaped go-to-market and adoption plan for Mercury, Spark's AI Sales Assistant - scaled to 200+ active users through engagement and training sessions and 15% boost in sales productivity through actionable insights.
- Built and launched Pop Skills, AI powered workforce planning tool, enabling proactive redeployment of internal talent, resulting in 40% adoption and $250K savings last FY.
- Shipped Spark's first in-house LLM-based HR Assistant (AskHR) - from MVP design to production, enabling automation of FAQs and a 50% team productivity gain.
- Strategic Advisor for multiple squads across Spark's AI portfolio on vision, success metrics, and go-to-market - accelerating maturity of AI product practices enterprise-wide.
Product Owner (Contractor)
Infosys
01.2022 - 05.2023
- Delivered an enterprise analytics app with actionable finance KPIs and metrics - enabled early insight for leadership on early detection of performance gaps, lifting revenue by 15%.
- Embedded continuous discovery via hands-on enablement and onboarding - drove 12x growth in adoption and reduced support queries by 80%.
- Advocated for a data-first culture - grew analytics app usage from 5 to 60+ leaders across the business.
Senior Insight Analyst (Contractor)
Heartland Bank
06.2021 - 01.2022
- Led a team of Analysts migrate Power BI reports to Snowflake cloud platform - improved reporting speed by 30% and strengthened data governance.
- Redesigned key dashboards in partnership with stakeholders - unlocked real-time data for decision-making and accelerated loan processing efficiency by 18%.
Product Owner (Contractor)
Digital Squad
10.2019 - 05.2021
- Led cross-functional team of 7 across AI, engineering, and Marketing - launched data products delivering 15% uplift in digital campaign efficiency.
- Introduced market signal analytics for competitive benchmarking and customer targeting.
- Drove NPS improvement by 10% through actionable CX insights and customer segmentation.
Various Customer-Centric Roles
ASB Bank
06.2015 - 11.2018
- Held roles in Concierge, Asset Admin, and Customer Service - recognized for improving retail banking sales through branch and contact center and regulatory compliance.
Senior Systems Engineer
Cognizant Technology Solutions
06.2012 - 06.2014
- Resolved enterprise tech tickets with 40% First Contact Resolution (FCR) and 60% CSAT recognized for operational excellence.
Education
Bachelor of Engineering - Computer Science
Pondicherry University
Skills
- Product Strategy & Execution
- Product Visioning
- Road mapping
- MVP Definition
- Agile
- Scrum Delivery
- Sprint Planning
- Quarterly Big room Planning
- GTM Strategy
- User-Centric Discovery
- User Research
- JTBD
- Problem Framing
- Persona Development
- Feedback Loops
- Continuous Discovery
- UAT Testing
- AI & Analytics Implementation
- LLMs
- GenAI
- ML Models
- Responsible AI
- Azure ML
- Prompt engineering
- Data Factory
- Snowflake
- SQL
- Power BI
- Insight-Driven Decision Making
- Data Storytelling
- A/B Testing
- Performance Dashboards
- Reporting Automation
- KPI & OKR Alignment
- Leadership & Stakeholder Management
- Cross-Functional Collaboration
- Executive Influence
- Risk & Resource Management
- Data Governance
- Security Compliance
Software
Certification
• ICAgile Certified Product Owner (Aug 2024)
• Microsoft Azure Data Fundamentals - DP-900 (May 2022)
• Microsoft Data Analyst Associate - DA-100 (April 2021)
Bachelor of Engineering (Computer Science), Pondicherry University, India (NZQA Approved)
Languages
English
Native language
Tamil
Proficient (C2)
C2
Interests
Hiking, Puzzles, Sudoku, Pickle Ball, Badminton, Arts
Quote
We boil at different degrees.
Ralph Waldo Emerson
Timeline
Product Manager in Data & AI
Spark NZ
05.2023 - Current
Product Owner (Contractor)
Infosys
01.2022 - 05.2023
Senior Insight Analyst (Contractor)
Heartland Bank
06.2021 - 01.2022
Product Owner (Contractor)
Digital Squad
10.2019 - 05.2021
Various Customer-Centric Roles
ASB Bank
06.2015 - 11.2018
Senior Systems Engineer
Cognizant Technology Solutions
06.2012 - 06.2014
Bachelor of Engineering - Computer Science
Pondicherry University
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