Vino Govindan

• Led discovery workshops across 23 SME sales hubs to shape roadmap and prioritize AI products backlog - contributing to $40M annual revenue in sales channels.
• Owned the roadmap for 7 AI models focused on acquisition, growth, and retention, including Customer Contact strategy for customer re-segmentation - generating ~15K qualified leads/month and $5M+ in year GM.
• Automated 4 ML - driven Marketing eDM campaigns leveraging propensity scores to better target campaigns - achieved $100K uplift in 60 days.
• Shaped go-to-market and adoption plan for Mercury, Spark’s B2B AI Sales Assistant - scaled to 200+ active users through engagement and training sessions and 15% boost in sales productivity through actionable insights.
• Built and launched Pop Skills, AI powered enterprise workforce planning tool, enabling proactive redeployment of internal talent, resulting in 40% adoption and $250K savings.
• Shipped Spark’s first in-house LLM-based HR Assistant (AskHR) - from MVP design to production, enabling automation of FAQs and a 50% team productivity gain.
• Strategic Advisor for multiple squads across Spark's AI portfolio on vision, success metrics, and go-to-market - accelerating maturity of AI product practices enterprise-wide.

• Delivered an enterprise analytics app with actionable finance KPIs and metrics - enabled early insight for leadership on early detection of performance gaps, lifting revenue by 15%.
• Embedded continuous discovery via hands-on enablement and onboarding - drove 12x growth in adoption and reduced support queries by 80%.
• Advocated for a data-first culture - grew analytics app usage from 5 to 60+ leaders across the business.

• Led a team of Analysts migrate Power BI reports to Snowflake cloud platform - improved reporting speed by 30% and strengthened data governance.
• Redesigned key dashboards in partnership with stakeholders - unlocked real-time data for decision-making and accelerated consumer loan processing efficiency by 18%.

• Led cross-functional team of 7 across AI, engineering, and Marketing - launched data products delivering 15% uplift in digital campaign efficiency.
• Introduced market signal analytics for competitive benchmarking and customer targeting.
• Drove NPS improvement by 10% through actionable CX insights and customer segmentation.

• Held roles in Concierge, Asset Admin, and Customer Service - recognized for improving retail banking sales through branch and contact center and regulatory compliance.

• Resolved enterprise tech tickets with 40% First Contact Resolution (FCR) and 60% CSAT recognized for operational excellence.