Vinod Prakash Dsouza

Restaurant Head Coach (RGM)

ALBAIK

11.2021 - 11.2023

Company Overview: Servquest Restaurant Management LLC - Dubai, UAE
Operated a high volume sales restaurant of 2500 to 3000 customers per day
Responsible for recruitment, orienting, training managing the Team
Accomplishing financial objectives in budgeting, analyzing, preparing, and maintaining proper serving protocols and procedures of the Team
Coordinated to establish a work schedule to get high productivity and developed a different ordering procedure to help lower food cost by 6%
Aided Company in sales growth strategies
Maintained a Hazard free workplace and promoted safe food handling practices to the team of more than 70 members
Reconciled cash and credit card transactions to maintain accurate records
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Contributed to reduce expenses in controllable P&L line, resulting in high profit
Managed HR works and Team satisfaction in the restaurant by achieving 0% turnover rate for 2 years
Successfully implemented strong inventory management systems and cash management policies
Determined operational weak points and implemented corrective actions to resolve operation and customer Service concerns and facilitate high customer satisfaction rate
Increased Dubai Municipality visit rating from A to A Gold in a Year
Managed 35-person team of Service crew, delivery teams and Shift Managers for high-end Casual Dine-in QSR restaurant
Maintained safe working and guest environment to reduce risk of injury and accidents
Oversaw front of house personnel to maintain adequate staffing and minimize overtime
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Aided manager in sales growth strategies
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
Ensured high performance standards through regular staff training
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
Reconciled cash and credit card transactions to maintain accurate records
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Maintained consistently high health and safety standards
Led a team of 15 staff
Trained staff in POS system
Strategically developed effective marketing plans to increase sales and profits while managing costs
Reconciled cash and credit card transactions to maintain accurate records
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
Strategically reviewed and planned staffing levels for employees based on daily volumes
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties
Servquest Restaurant Management LLC - Dubai, UAE