Vinod Prakash Dsouza
Auckland,AUK
Summary
Dynamic and results-driven Restaurant Manager with over 10 years of leadership experience in the quick service and casual dining sector across India, the UAE, and New Zealand. Proven ability to manage high-volume operations, lead and train multicultural teams, and drive consistent improvements in sales, customer satisfaction, and compliance. Skilled in rostering, cost control, recruitment, and health & safety management, with a track record of meeting and exceeding KPIs. Recently worked with New Zealand’s Nando’s as Assistant Manager and complemented experience through flexible roles with Uber Eats, DoorDash, and Deliver Easy during a family-care period. Fully work-eligible as a New Zealand Resident Visa holder and now ready to bring strong operational expertise and people-first leadership to a full-time management position.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Assistant Restaurant Manager
Nandos Restaurant
01.2024 - 01.2025
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Monitored daily cash/card transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings and training with staff to discuss performance and address any issues.
- Analyzed daily sales figures and developed strategies to increase sales.
Restaurant Head Manager
Albaik (Servquest Restaurants LLC)
11.2021 - 11.2023
- Successfully negotiated contracts with suppliers, securing favorable terms for the organization while reducing procurement costs.
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Conducted regular performance reviews for direct reports, providing valuable feedback that encouraged personal development.
- Drove sales growth by identifying new opportunities and developing targeted strategies for market penetration.
- Increased team efficiency by streamlining processes and implementing organizational systems.
- Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
- Developed and executed successful marketing strategies for increased brand visibility and revenue growth.
- Improved inventory control methods resulting in reduced stock discrepancies.
- Managed complex budgets effectively, balancing financial priorities to ensure long-term stability and profitability for the organization.
Assistant Restaurant Manager
McDonald's (Emirates Fast Food Company LLC) UAE
05.2017 - 05.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Restaurant Supervisor
Fatburger, Kurdistan Region, Iraq
06.2015 - 04.2016
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Associate Guest Delight Manager
Dominos Pizza
08.2014 - 04.2015
- Analyzed guest feedback data to identify areas requiring attention, implementing targeted improvements that led to enhanced satisfaction rates.
- Coordinated special events and promotions aimed at elevating guests'' enjoyment during their stay.
- Developed strong relationships with guests, fostering loyalty and repeat business for the establishment.
- Proactively identified potential challenges within hotel operations, implementing preventive measures that minimized negative impact on guests'' experiences.
Education
Bachelor of Hotel Management - Tourism And Hotel Management
Mangalore University
Srinivas College Of Hotel Management, Mangalore04-2014
Skills
- Food safety management
- Customer engagement
- Restaurant operations
- Inventory control
- Operational efficiency
- Conflict resolution
- Staff training
- Performance enhancement
- Operations oversight
Certification
- Liquor License Controller Qualification (LCQ) with Managers Certificate.
- First Aid Training Certificate from Red Cross NZ
Languages
English, Hindi
Timeline
Assistant Restaurant Manager
Nandos Restaurant
01.2024 - 01.2025
Restaurant Head Manager
Albaik (Servquest Restaurants LLC)
11.2021 - 11.2023
Assistant Restaurant Manager
McDonald's (Emirates Fast Food Company LLC) UAE
05.2017 - 05.2021
Restaurant Supervisor
Fatburger, Kurdistan Region, Iraq
06.2015 - 04.2016
Associate Guest Delight Manager
Dominos Pizza
08.2014 - 04.2015
Bachelor of Hotel Management - Tourism And Hotel Management
Mangalore University
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