Vintu Vivek Kumar
Lower Hutt,New Zealand
Summary
Results-driven Application Support Analyst with over 10 years of IT experience, including expertise in production support for warehouse management software. Proficient in C#.NET, VB.NET, SQL, and troubleshooting complex system issues. Adept at incident and problem management, release management, and service transition, ensuring optimal system performance and user satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service and Optical Assistant
Oscar Wylee (NZ) Pty Limited
11.2023 - Current
Casual Sales Assistant
Mirrou (Fast Future Brands NZ Pty Ltd)
11.2023 - Current
Software Development Specialist
NTT Data Information Processing Services
07.2017 - 04.2023
.NET & SQL Developer
NTT Data Information Processing Services
01.2017 - 07.2019
- Company Overview: Development & enhancements of in-house automation development software (Nucleus Smart RPA Generator) to support healthcare insurance, banking, retail domain clients
- Developed, implemented, maintained and given technical and production support to .NET applications, delivering high-quality solutions that meet customer requirements
- Designing & development of the SQL objects (queries, stored procedures, functions, indexes, data import scripts etc) for the business logic modules
- Conducted code reviews, manual, unit, integration, user acceptance testing and provided feedback to ensure adherence to best practices and coding standards
- Assisted in defining and documenting standard processes and procedures to improve operational efficiency
- Participated in Agile sprint planning, daily stand-ups, and retrospective meetings to support team collaboration and project progress
- Development & enhancements of in-house automation development software (Nucleus Smart RPA Generator) to support healthcare insurance, banking, retail domain clients
Software Engineer
FirstSource Limited
11.2014 - 12.2015
EDI Analyst
Envision software engineering pvt ltd
03.2014 - 10.2014
Systems Analyst
Brands for Less
12.2011 - 12.2012
- Company Overview: Warehouse management application Software which is used to handle the in-house/warehouse/retail/export operations for the BFL group
- The applications have been efficiently managing the Inventory and warehouse stock operations, HR, Financial Accounting, and Payroll functional modules
- Provided production support for warehouse management software, ensuring system stability and functionality
- Diagnosed and resolved application issues using SQL queries and debugging techniques
- Assisted in release and change management, coordinating with developers for production deployments
- Worked with internal and external clients to analyze incidents and implement long-term solutions
- Maintained documentation and standard procedures for efficient system support
- Warehouse management application Software which is used to handle the in-house/warehouse/retail/export operations for the BFL group
- The applications have been efficiently managing the Inventory and warehouse stock operations, HR, Financial Accounting, and Payroll functional modules
Systems Analyst
Brands for Less FZCO
12.2011 - 12.2012
Software Engineer
WellCare Info Tech LLC
06.2010 - 08.2011
Programmer Trainee
Swastik Infotek
12.2006 - 01.2009
Education
Bachelor of Technology - Computer Science and Engineering
Mahatma Gandhi University
01.2004
Skills
- C#NET
- VBNET
- SQL Server
- T-SQL
- Application Support
- Troubleshooting
- Incident Management
- Problem Management
- Release Management
- Change Management
- Service Level Management
- Client Communication
- Stakeholder Collaboration
- Analytical Thinking
- Attention to Detail
- Ability to Work Under Pressure
- Effective Time Management
- Communication
- Collaboration
Certification
- Microsoft Certified: Power BI Data Analyst Associate
- HIPAA compliance expertise
Work Eligibility
New Zealand Resident
Availability
Available for full-time employment, willing to relocate if needed.
Current Location
Wellington, eligible to work in New Zealand.
Language Proficiency
Fluent in English and [Other Languages, if applicable].
Personal Information
Available: Full-time
Hobbies and Interests
- Photography
- Food styling
- Community service.
Timeline
Customer Service and Optical Assistant
Oscar Wylee (NZ) Pty Limited
11.2023 - Current
Casual Sales Assistant
Mirrou (Fast Future Brands NZ Pty Ltd)
11.2023 - Current
Software Development Specialist
NTT Data Information Processing Services
07.2017 - 04.2023
.NET & SQL Developer
NTT Data Information Processing Services
01.2017 - 07.2019
Software Engineer
FirstSource Limited
11.2014 - 12.2015
EDI Analyst
Envision software engineering pvt ltd
03.2014 - 10.2014
Systems Analyst
Brands for Less
12.2011 - 12.2012
Systems Analyst
Brands for Less FZCO
12.2011 - 12.2012
Software Engineer
WellCare Info Tech LLC
06.2010 - 08.2011
Programmer Trainee
Swastik Infotek
12.2006 - 01.2009
Bachelor of Technology - Computer Science and Engineering
Mahatma Gandhi University
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