Vinushan Kanthasuvami
Lower Hutt,Naenae
Summary
Diligent Customer Service Cashier with background in customer service with focus on enhancing customer satisfaction and loyalty and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Summer Intern
Gillies McIndoe Research Institute
12.2023 - 02.2024
- Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.
- Sorted and organized files, spreadsheets, and reports.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Cashier
Roti Variety
10.2022 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Cashier
Roti Variety
01.2018 - 10.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Health Sciences First Year -
High School Diploma -
12-2023
- NCEA Level 1
- NCEA Level 2
- First Foundation Scholarship, 2022 from Hargreaves Family Trust
- Member of Green Fingers, 2022 to 2023
- House Captain of Tararua, 2023
- NCEA Level 3
- Recipient of Principal's Prize for Service to the School Award, 2023
- Recipient of Ad Alta Silver Award, 2023
- Studied: Biology, Physics, Chemistry, English, Calculus, Maths, Computer Science, Digital Technology, Accounting, Economics, Social Studies
Advanced Associate Diploma With Distinction - Public Speaking And Communication Performance
08-2023
- Public Speaking and Communication Performance Grade 2, Honours Plus
- Public Speaking and Communication Performance Grade 3, Honours Plus
- Public Speaking and Communication Performance Grade 4, Honours Plus
- Public Speaking and Communication Performance Grade 5, Honours Plus
- Public Speaking and Communication Performance Grade 6, Honours Plus
- Public Speaking and Communication Performance Grade 7, Honours Plus
- Public Speaking and Communication Performance Scholarship, 2022
- Public Speaking and Communication Performance Grade 8, Honours Plus
- Public Speaking and Communication Performance Associate Diploma
Skills
- Sales experience
- Point of sale system
- Reliability and punctuality
- Patience and composure
- Cash handling expertise
- Product restocking
- Customer inquiries
- Purchase assistance
- Time management abilities
- Customer complaint handling
- Strong numeracy
- Multitasking
Accomplishments
- Under my leadership as the House Captain of Tararua, my house won for the first time in 2023
- In 2023, I had the opportunity to interview Sir Ashley Bloomfield
Certification
- Advanced Associate Diploma in Public Speaking and Communication Performance
Timeline
Summer Intern - Gillies McIndoe Research Institute
12.2023 - 02.2024
Customer Service Cashier - Roti Variety
10.2022 - 12.2023
Customer Service Cashier - Roti Variety
01.2018 - 10.2022
University of Otago - Health Sciences First Year,
Hutt Valley High School - High School Diploma,
Speech New Zealand - Advanced Associate Diploma With Distinction, Public Speaking And Communication Performance
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