Violet Menefy
Christchurch,Riccarton
Summary
Dedicated fourth-year Speech and Language Pathology student at the University of Canterbury with a strong work ethic and excellent customer service skills. Honed through five years of experience in customer service at Bunnings Warehouse. Possesses extensive experience working with both children and adults. Organised and hardworking Event Staff Member with experience supporting planning and implementation of events for private and corporate clients. Liaises with guests regarding seating arrangements and special accommodations. Works with vendors to address client requests for specific services, contributing to repeat business. Currently seeking a new role that aligns with studies in speech and language therapy, enabling the application of knowledge and skills in a professional setting.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bunnings Warehouse
09.2019 - 08.2024
- Customer Service role at Trade Desk
- Customer Service role at Service Desk
- Customer Service role at Special Orders
- Customer Service role at Paint Desk
- Store role at Shelf Replenishment
- Store role at Stock Counting
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into Bunnings.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Event Helper
Spur
02.2022 - 12.2022
- Monitored supplies inventory, anticipating needs and replenishing items as necessary throughout event duration.
- Ensured adherence to safety guidelines across all aspects of events preparation and coordination.
- Supported event setup and teardown, ensuring timely completion and attention to detail.
- Maintained clean and organised event spaces, promoting pleasant atmosphere for all attendees.
- Distributed promotional materials to attendees, increasing brand awareness for clients or sponsors.
- Enhanced event experience by providing exceptional customer service to attendees and vendors.
- Engaged with guests, answering questions and conveying enthusiasm about event's purpose or theme.
- Set up event facilities and equipment, cleaned areas, and organised supplies.
Education
Bachelor of Speech and Language Pathology with Honours - Speech and Language Pathology
University of Canterbury
Christchurch, CAN04.2025
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Conflict Resolution
- Money handling abilities
- Product Knowledge
- Speech, language, dysphagia, aphasia, voice, and fluency assessment
- Multicultural Competence
- Ethical practices
- Telepractice Services
- SOAP notes expertise
- Patient Education
Accomplishments
- SpeechSoc Social Media Executive 2024.
- Received the Deans Award 2020 for Whangaparaoa College.
- Achieved the ZONTA Young Women in Leadership award in 2019.
- Achieved NCEA levels 1, 2, & 3 with Merit and Excellence endorsements (2018-2020)
- Received the 2018 Most Improved Player Award in the Whangaparāoa College Senior Girls Hockey Team.
- Participating in the 5-day Spirit of Adventure Trophy Voyage in 2017.
- Participating in Shave for a Cure in 2015 and raising $4000.
Voluntary Work
- 07/2018, 11/2020, Youth Leader, Ablaze (Whangaparāoa Baptist Church), Auckland, Working with intermediate aged young people (11-15)., Facilitating groups and activities., Participating in leadership development.
- 2017, 2018, First Steps Leader, First Steps (Whangaparāoa Baptist Church), Auckland, Working with children aged 0-3., Teaching developmental skills such as sharing, turn-taking, regulation of emotions, and basic communication., Involved with children’s spiritual and social development.
References
- Darrel Watt, Complex Manager, Bunnings Warehouse Silverdale, 0212402641, darrel.watt@gmail.com
- Ruth Ramsay, Speech and Language Therapist, University of Canterbury Clinical Educator, 0211121947, ruth.ramsay@canterbury.ac.nz
- Adam Harris, Young Adults Pastor, Whangaparāoa Baptist Church, 0275897671, adam@wbc.org.nz
Hobbies and Interests
My personal interests include being passionate for the environment, animals, sustainability, and people. My interest are expressed through my choices in hobbies and activities, often going on day hikes, surfing, swimming, and an occasional run. I actively engage in sustainability within my daily life and I like to encourage others into doing this too. Throughout my degree I have been lucky enough to experience working directly with people, and it is here where I thrive. I am a critical thinker but enjoy being creative and trying new experiences.
Timeline
Event Helper
Spur
02.2022 - 12.2022
Customer Service Representative
Bunnings Warehouse
09.2019 - 08.2024
Bachelor of Speech and Language Pathology with Honours - Speech and Language Pathology
University of Canterbury
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