Violet Panapasa
Auckland
Summary
Dynamic Support Teacher at Equippers Kids with a proven track record in fostering inclusive learning environments and enhancing student engagement through adaptive learning tools. Skilled in classroom management and effective communication, I successfully implemented differentiated instruction, ensuring all students achieved positive outcomes. Committed to promoting critical thinking and social integration among diverse learners.
Overview
10
10
years of professional experience
Work History
Support Teacher
Equippers Kids
9 Gladding Place, Manukau
03.2024 - Current
- Established routines and procedures that maximized time spent on instruction while minimizing classroom disruptions.
- Implemented various instructional strategies including project-based learning, inquiry-based instruction, and authentic assessment methods to engage all learners effectively.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Supervisor
Suva Christian Community School
Suva, Fiji
01.2019 - 12.2023
- Developed strong relationships with students and parents, fostering a supportive learning environment.
- Promoted critical thinking skills in students by posing thought-provoking questions related to course content.
- Managed classroom behavior effectively by implementing clear expectations and consistent consequences for misconduct.
- Organized regular meetings with parents to discuss student progress and address any concerns or issues that arose during the school year.
- Established a respectful classroom atmosphere where all students felt comfortable sharing their ideas and perspectives openly without fear of judgment or ridicule.
- Implemented differentiated instruction to accommodate diverse learning needs and ensure each student reached their full potential.
- Collaborated with other educators to develop effective lesson plans and teaching strategies, enhancing overall instructional quality.
Customer Interaction Agent
Packleader Pacific
Suva. FIJI
01.2015 - 03.2016
- Maintained detailed records of customer interactions, documenting any necessary actions taken to resolve issues and providing valuable insights for future improvements.
- Enhanced company reputation by providing exceptional customer service through active listening and effective communication.
- Demonstrated adaptability by learning new systems and software quickly, enabling seamless transitions during technology upgrades.
- Increased first-call resolution rate, utilizing knowledge of products and services to provide accurate information to customers.
- Supported new hires through training and mentorship, sharing expertise on company policies and procedures to improve overall team performance.
- Managed high-volume calls efficiently while maintaining focus on delivering quality support to each individual customer interaction.
- Handled escalated calls effectively, remaining professional under pressure while working towards satisfactory outcomes for clients.
- Reduced call handle time with efficient problem-solving skills to address customer concerns quickly.
- Adhered strictly to confidentiality guidelines while handling sensitive customer information, safeguarding both client privacy and company reputation.
- Initiated follow-up calls with customers when necessary, ensuring that their concerns were completely addressed and reinforcing the company''s commitment to their satisfaction.
- Played an integral role in achieving departmental goals, actively participating in brainstorming sessions for process improvement initiatives.
- Improved customer satisfaction by addressing and resolving customer inquiries in a timely manner.
Education
Bachelor Of Arts - English Language And Literature And Geography
University of The South Pacific
Suva, FijiAdvanced Diploma Level 5 Early Childhood Education - Early Childhood Care And Education
University of The South Pacifi
Suva, Fiji2022
Skills
- Classroom management
- Collaborative teamwork
- Classroom organization
- Adaptive learning tools
- Teacher assistance
- Teacher support
- Documentation
- Activity planning
- Educational assistance
- Behavior improvements
- Social integration
- Special education expertise
- Computer skills
- Verbal and written communication
- Calm and patient demeanor
- CPR and first aid
- Classroom support
- Student supervision
- Behavior management
- Small group and individual assistance
Languages
Rotuman
Native or Bilingual
Fijian
Elementary
English
Professional Working
Timeline
Support Teacher
Equippers Kids
03.2024 - Current
Supervisor
Suva Christian Community School
01.2019 - 12.2023
Customer Interaction Agent
Packleader Pacific
01.2015 - 03.2016
Bachelor Of Arts - English Language And Literature And Geography
University of The South Pacific
Advanced Diploma Level 5 Early Childhood Education - Early Childhood Care And Education
University of The South Pacifi