Violet Scott
Pyes Pa,Tauranga
Summary
I am a hardworking individual accustomed to fast paced work environments, prioritizing excellent customer service, time management, and completing my work to a high standard. From my previous experience of the hospitality and hairdressing industries I have learnt the importance of good teamwork, quality customer care, and creating positive lasting impressions with a positive attitude.
Overview
6
6
years of professional experience
Work History
Duty Manager
Crown And Badger
03.2023 - Current
- Trained employees in essential job functions.
- Fostered positive relationships with guests through personalized interactions and genuine hospitality.
- Maintained a safe and secure environment for customers and employees through safe host responsibility and adhering to the Sale and Supply of Alcohol Act 2012.
- Handled emails, phone calls, and bookings in the restaurant. Coordinated weekly quiz nights, and other large functions.
Hairdressing Apprentice
Flame Hair Stylists
08.2020 - 02.2023
- Worked with 5 hairdressers and assisted in all areas, including coloring, styling and cutting.
- Drove retail sales through salon product and service promotion, making specific client recommendations.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Waitress
Bin 44
03.2018 - 08.2020
- Implemented sanitary food handling, holding and service protocols.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Aotea College
Porirua, NZ11.2017
Skills
- Adaptable to Changing Client Needs
- Customer Service
- New Employee Training
- Problem Anticipation and Resolution
- Cash Management
- Relationship Building
- Professionalism and Integrity
- Time Management
- Clear Communication
- Appointment Scheduling
Timeline
Duty Manager
Crown And Badger
03.2023 - Current
Hairdressing Apprentice
Flame Hair Stylists
08.2020 - 02.2023
Waitress
Bin 44
03.2018 - 08.2020
High School Diploma -
Aotea College
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